Kaitlyn Gregovich
Tacoma
Summary
Dynamic and people-focused professional with extensive experience in complex customer service and team leadership. Known for exceptional interpersonal skills, I excel at building strong relationships, resolving challenges with empathy, and creating positive customer experiences. Passionate about mentoring others, I consistently foster team morale, support professional growth, and lead by example. With years of proven leadership, I bring a collaborative mindset, strong communication, and a commitment to elevating both team performance and workplace culture.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Food and Beverage Manager
Chamber's Bay Golf Course
University Place
08.2023 - Current
- Coached staff on performance strategies and enhanced customer relations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained high levels of cleanliness, organization, and sanitation of food and beverage products.
- Trained new employees on operational duties and restaurant policies.
- Oversaw inventory management, restocking freezers, fridges, and pantry.
- Resolved staff conflicts promptly while maintaining professionalism.
- Conducted performance evaluations, providing feedback to improve team productivity.
- Scheduled regular staff meetings to discuss operational challenges and updates.
Assistant Manager
Elements Massage
06.2020 - 08.2023
- Managed the studio team including sales, customer service, goal setting, mentoring.
- Ensure client service model is executed flawlessly.
- Create and maintain a friendly environment for clients and team members by greeting assisting and quickly responding to needs and questions.
- Maintain strong written verbal and written communication skills.
- Interview, hire and train new associates.
- Worked closely with upper management to implement and create programs to increase productivity and reach revenue goals on a weekly, monthly, quarterly and yearly basis.
- Schedule all front desk staff as well as handle time off requests, shift change requests etc.
- Attempt to collect delinquent accounts multiple times a month in different forms of communication.
- Keep track of sales goals and ensure they are being met by each individual as well as team goals.
Assistant Property Manager
Avenue5 Residential
10.2017 - 06.2020
- Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident lifecycle activities.
- Understand the operations guidelines established within the property management agreement.
- Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
- Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
- Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
- Collect delinquent account balances from previous residents.
- Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
- Lease apartments as needed.
- Responsible for shopping competitive properties.
- Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
- Processes move-ins, move-outs, and lease renewals.
- Audit all new and current lease agreements and resident files for accuracy.
- Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
- Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
- Assist the property manager with resident relations and problem resolution.
- Assume responsibility for the operations of the property in the absence of the property manager.
- Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
- May perform other duties as assigned.
Education
High School -
Tacoma School of the Arts
Associates Degree - Cosmetology
Clover Park Technical College
Skills
- Workforce and customer engagement
- Staff mentoring
- Inventory control
- Bartending and serving
- Effective communication
- Team leadership
- Point of sale systems
- Hospitality expertise
Certification
Class 12 MAST
Accomplishments
True Service Ambassador Award
References
References available upon request.
Timeline
Food and Beverage Manager
Chamber's Bay Golf Course
08.2023 - Current
Assistant Manager
Elements Massage
06.2020 - 08.2023
Assistant Property Manager
Avenue5 Residential
10.2017 - 06.2020
High School -
Tacoma School of the Arts
Associates Degree - Cosmetology
Clover Park Technical College