Kaitlyn Guillen
Houston,TX
Summary
Skilled in training and supervising teams in fast-paced hospitality settings. Experience includes schedule management, conflict resolution, and customer service enhancement strategies. Strengths lie in effective team leadership, efficient problem-solving abilities, and clear communication skills. Notable contributions include improving restaurant efficiency through successful team training sessions and implementing customer satisfaction measures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Management Assistant
Thompson Hotel
Houston, TX
03.2024 - Current
- Assisted in organizing and managing events from conception to completion.
- Coordinated vendors, venues, caterers, staff, volunteers and other related personnel for successful execution of events.
- Created promotional materials such as brochures, flyers and social media posts to advertise events.
- Managed registration desks at events to ensure smooth entry process for attendees according to predetermined protocols.
- Handled enquiries from participants regarding details about upcoming events via telephone or email.
Lead Hostess/Lead Server Trainer
Berg Hospitality
Houston, TX
06.2023 - 07.2024
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Helped service staff handle demand by distributing food and beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Host Supervisor
The Ranch Steakhouse + saloon
Houston, TX
02.2024 - 03.2024
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Assigned tasks to staff members in the dining area.
- Handled customer complaints in a professional manner.
- Provided assistance to servers during peak hours.
- Trained new employees on restaurant policies and procedures.
Social Media Marketer
Beautifeye
Houston, TX
08.2022 - 12.2023
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
- Developed content calendars for various social media platforms including Facebook, Twitter, Instagram, Pinterest and YouTube.
- Researched current trends in digital marketing industry to stay up-to-date on best practices.
- Engaged with users through direct messaging and comments to build relationships with potential customers.
Lead Hostess
Uchiko
Houston, TX
04.2022 - 12.2022
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Monitored dining area to assess server capacity and estimate wait times.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated any issues or complaints to management in a timely manner.
Education
Bachelor of Science - Marketing
University of Houston
Houston, TX12-2022
Skills
- Detail Oriented
- Upselling strategies
- Restaurant Operations
- Guest Relations
- Team Management
- Food service knowledge
- Content Creation
- Community Engagement
- Sales
- Team leadership and supervision
Certification
- TABC/ Food Handlers
Timeline
Event Management Assistant
Thompson Hotel
03.2024 - Current
Host Supervisor
The Ranch Steakhouse + saloon
02.2024 - 03.2024
Lead Hostess/Lead Server Trainer
Berg Hospitality
06.2023 - 07.2024
Social Media Marketer
Beautifeye
08.2022 - 12.2023
Lead Hostess
Uchiko
04.2022 - 12.2022
- TABC/ Food Handlers
Bachelor of Science - Marketing
University of Houston
Similar Profiles
George PereaGeorge Perea
Assistant Front Office Manager at Thompson HotelAssistant Front Office Manager at Thompson Hotel
Meredith NugentMeredith Nugent
Spa Manager at Thompson HotelSpa Manager at Thompson Hotel
Dhiraj AadeDhiraj Aade
Night Auditor/Front Desk Clerk at Thompson HotelNight Auditor/Front Desk Clerk at Thompson Hotel