Kaitlyn Haberman
Nashua
Summary
Recruiter well-versed in developing and strengthening relationships with internal team members, companies and applicants in order to quickly fill open technical positions with best-fitting candidates. Proficient in sorting resumes, determining applicant eligibility, and performing skill assessments.
Experienced with optimizing scheduling processes to enhance efficiency and productivity. Utilizes strategic planning to ensure seamless coordination and resource allocation. Track record of improving operational workflows and fostering team collaboration.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
17
17
years of professional experience
Work History
Director of Scheduling
Amada Senior Care
09.2024 - Current
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Offered real-time scheduling guidance to staff and partners.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Human Resources/ IT / Recruiter
Regency Home Health, LLC
08.2023 - 08.2024
- Reduced time-to-fill for open positions by optimizing job posting strategies and utilizing targeted sourcing methods.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Sourced and selected applicants for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
- Conducted thorough candidate screening to ensure optimal fit for both clients and candidates, minimizing turnover rates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Wrote and posted technical job descriptions
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Built relationships with colleges and universities to stay informed on new technical talent.
Technology Coordinator/CSR
Interim Healthcare
12.2021 - 12.2023
- I answer phones and do all scheduling, hiring, and intake for our Nashua office
- I assist with processing payroll
- I am one of two Technology Coordinators for our company
- Debugged, troubleshot and diagnosed issues with network infrastructure, computers and peripheral devices.
- Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
- Implemented proactive measures to ensure the consistent functionality of audiovisual equipment for presentations, conferences, and meetings.
- Increased employee satisfaction by efficiently resolving technical issues through remote support tools or on-site assistance when needed.
- Collaborated with administrators to determine course objectives.
- Negotiated contracts and delivery plans with vendors.
Medical Receptionist
University Orthopedics
05.2021 - 12.2021
- I work front desk checking in and out patients, updating their charts, answering phones, etc
- I also cover for the MRI department on needed days
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Medical Receptionist
Altamonte Pediatrics Associates
05.2019 - 04.2021
- I worked for this company for 2 years
- I was cross trained in almost every aspect possible
- I did check in/out, handled money, insurance verification and billing, I was allowed to cover 3 offices
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Administrative Assistant
Florida Water Energy & Air
08.2018 - 03.2019
- I worked generating leads for the company and also tested water samples daily
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
Temporary Employee
Exceptional Staffing
07.2011 - 05.2012
- I was assigned and worked at different companies for this Temporary agency
- I worked at 3 different locations for 4C (Community Crossroads for Children) around Central Florida
- I worked in accounting and finance
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Courtesy Clerk
Alberstons
10.2007 - 06.2008
- I was a courtesy clerk until Publix bought them out
- Responsibilities included bagging groceries, escorting customers to vehicles, cleaning, straightening shelves, and running self check out when needed
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and tidy checkout area to optimize service delivery.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Assisted customers with large purchases by carrying items to vehicles.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL06-2011
Skills
- Deadline management
- Workflow optimization
- Meeting coordination
- Stakeholder management
- Scheduling software
- Cross-functional coordination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Languages
French
Limited Working
Spanish
Limited Working
Timeline
Director of Scheduling
Amada Senior Care
09.2024 - Current
Human Resources/ IT / Recruiter
Regency Home Health, LLC
08.2023 - 08.2024
Technology Coordinator/CSR
Interim Healthcare
12.2021 - 12.2023
Medical Receptionist
University Orthopedics
05.2021 - 12.2021
Medical Receptionist
Altamonte Pediatrics Associates
05.2019 - 04.2021
Administrative Assistant
Florida Water Energy & Air
08.2018 - 03.2019
Temporary Employee
Exceptional Staffing
07.2011 - 05.2012
Courtesy Clerk
Alberstons
10.2007 - 06.2008
High School Diploma -
Lake Brantley High School
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