Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Kaitlyn Hackney

Bedford,IN

Summary

Dedicated and detail-oriented professional with over 5 years of experience in food service and 1 year in patient observation. Proven expertise in order taking, POS operation, and compliance with health and safety standards. Exceptional observational skills and data gathering abilities, complemented by a strong aptitude for memorizing prices and menu items. Seeking a career opportunity in a more professional environment that allows for growth and development, where I can leverage my life experiences and commitment to excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Daycare Worker

Just Kids Daycare
Bedford, IN
05.2024 - Current
  • Organized and maintained a safe, clean, and developmentally appropriate environment for children.
  • Provided snacks and meals in accordance with dietary guidelines.
  • Monitored children's play activities to ensure safety.
  • Assisted in potty training and diapering children as needed.
  • Encouraged positive behavior by providing praise and reinforcement of desired behaviors.
  • Maintained accurate daily records of attendance and activities completed by each child.
  • Established good relationships with families through open communication about their child's progress.
  • Assisted in developing an emergency plan for responding to medical emergencies or other crises at the daycare center.
  • Enforced rules to teach good manners and maintain safe environment.
  • Observed behavioral issues to alert parents or guardians.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Observed and monitored children's play activities.
  • Maintained safe play environment.

Restaurant Waiter

Che Bello
Bloomington, IN
12.2023 - 02.2024
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Patient Observer

St. Vincent's Hospital
Evansville, IN
05.2023 - 12.2023
  • Maintained accurate records of observations, including times, symptoms and treatments.
  • Provided emotional support for patients and their families during stressful situations.
  • Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status.
  • Reported any unusual behaviors or conditions to the supervisor or physician on duty.
  • Intervened in potentially dangerous situations involving patients who were confused or agitated.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Implemented patient satisfaction surveys to identify areas for improvement.

Back of House Team Member/Front of House Employee

McAllister's Deli
Bedford, IN
04.2019 - 08.2022
  • Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
  • Stocked kitchen with necessary supplies, such as food items and cleaning products.
  • Monitored stock levels and communicated when ordering was required.
  • Set up serving stations prior to meal service periods.
  • Transported prepared meals from the kitchen to dining areas for service.
  • Served customers at counters in an attentive and courteous manner.
  • Assisted in resolving guest complaints related to the quality of food served.
  • Followed correct cash handling procedures while processing payments from guests.
  • Substituted for or assisted other cooks during emergencies or rush periods.
  • Maintained a clean and sanitary work environment, conducting end-of-day cleaning procedures.

Education

High School Diploma -

Bedford North Lawrence High School
Bedford, IN
05-2021

Skills

  • Order Taking
  • Price memorization
  • POS operation
  • Compliance standards
  • Data Gathering
  • Observational skills
  • HIPAA Compliance

Accomplishments

  • Employee of the month
  • Core 40 Diploma
  • Competitive swimming

Certification

  • Blood Born Pathogens Training
  • CPR

Affiliations

- Photography

Timeline

Daycare Worker

Just Kids Daycare
05.2024 - Current

Restaurant Waiter

Che Bello
12.2023 - 02.2024

Patient Observer

St. Vincent's Hospital
05.2023 - 12.2023

Back of House Team Member/Front of House Employee

McAllister's Deli
04.2019 - 08.2022

High School Diploma -

Bedford North Lawrence High School
Kaitlyn Hackney