KAITLYN HANDLER
ATLANTA,GA
Summary
Adaptive and data-driven Project and Program Manager with 8+ years of experience in relationship building, marketing, and project development. Well-versed in Agile and Waterfall methodologies, skilled in producing, executing, and managing complex project life cycles. Expertise in change management and risk mitigation. Successfully led cross-functional teams to evaluate program capabilities, assess resources, and communicate with stakeholders. Directed the launch of 30+ projects generating over $30M in added revenues.
Systematic Project Manager with many years working in cross-functional environments. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination. Dedicated to offering locally relevant oversight and management techniques.
Versatile project manager possessing dynamic client oversight, issue resolution and cost analysis skills. Offering several years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of ms office and various project management software.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager - Strategic Partnerships
CrossCountry Mortgage
Cleveland, OH
12.2022 - 05.2024
- Delivered noticeable revenue growth of $5M by effectively executing 7 projects and programs during the initial 3-month period.
- Directed and monitored all aspects of project and program life cycle progression.
- Identified problem and scope constraints, organized project teams, allocated individual responsibilities.
- Informed decision-making related to projects by analyzing data collected from surveys, interviews, and focus groups.
- Worked closely with senior management to develop and execute long-term strategic plans for ongoing projects.
- Ensured full compliance with applicable laws, regulations, policies, and procedures throughout project lifecycle.
- Facilitated ongoing communication between internal teams and external partners by conducting routine status meetings to assess progress against predefined milestones.
- Forecasted and scheduled project timelines, personnel performance, and cost efficiency.
- Conducted post-project reviews to analyze successes, challenges, and lessons learned from each initiative.
- Advised other departments on best practices related to managing large-scale projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
Program Manager, Strategy and Partnerships
New American Funding
Tustin, CA
07.2022 - 11.2022
- Implemented 7 projects and programs within first 3 months of employment: increasing company revenue by $5M
- Initiated and prepared all aspects of the project and program life cycle:
- Defined problem and scope parameters, constructed project teams, assigned individual assignments, assembled project planning, timelines, and milestones, identified capability structures, and the production process through workflows, initiated process improvement, and determined required resources
- Produced and delivered status reporting of project milestones, deliverables, dependencies, risks and issues, and communicating across all levels of leadership
- Led project to increase conversion rate of mobile app:
- Analyzed data from 30,000 monthly active users and used outputs to guide marketing and product strategies;
- Increased average app engagement by 2x and decreased drop off rate by 30%
Business Development Project Manager (Contract Position)
Shamrock Home Loans
Rumford, RI
02.2021 - 04.2022
- Achieved a substantial increase of $20M in company revenue within the first year of employment by developing and executing strategic production programs with affiliate partnerships, internal initiatives, and recruitment strategies.
- Realized a significant 40% boost in automated task productivity by implementing new CRM software at the organization.
- Achieved a significant 20% reduction in turnover by implementing updated and effective onboarding programs using change management strategies.
- Developed new proposals, contracts, and procedures to increase revenue through strategic partnerships and optimize contract negotiations for streamlined operations
- Oversaw team strategy, priorities, and goals while recruiting, training managing,and mentoring a team of 10+ Sales reps which led to a 30% increase in converted lead generation.
Business Development Project Manager
Camber Marketing Group
Atlanta, GA
05.2017 - 02.2021
- Built and maintained strong customer-client relationships, resulting in annual revenue surpassing $5M. Focused on strategic planning, execution, measurement, and continuous client support.
- Enhanced customer acquisition and account development through the use of various techniques including cold calling, strategic marketing campaigns, and networking at trade shows.
- Developed, executed, and measured integrated, multi-channel marketing strategies to generate and nurture leads and support business development efforts, resulting in a 15% increase in site traffic.
- Defined, developed, and implemented product strategies, roadmaps, and features to drive the growth of 20+ products
- Conducted extensive market research and developed innovative marketing strategies to generate leads, increase sales, and boost revenue
Business Relationship Manager
DIRECTV, LLC
Atlanta, GA
03.2016 - 06.2018
- Restructured and enhanced operational processes across multiple accounts through implementation of change management strategies, leading to an 8% boost in profitability and a significant decrease of 15% in customer drop off.
- Achieved timely program delivery within allocated resources by evaluating the competitive landscape, aligning with industry trends, and identifying strategic promotional prospects
- Created detailed reports summarizing sales activities, revenue generated, customer retention rates.
- Developed and maintained relationships with external stakeholders to ensure customer satisfaction.
Product Marketing Manager
Aderant Software Holdings
Atlanta, GA
11.2014 - 03.2016
- Executed worldwide marketing campaigns to enhance visibility of legal software products and boost customer engagement.
- Crafted strategic integrated marketing campaigns targeting specific market segments, resulting in increased customer base and repeated business collaborations.
- Managed the implementation, tracking, and evaluation of marketing campaigns.
- Developed lead nurturing programs through email campaigns targeting potential customers
- Optimized website content using A and B testing techniques for improved conversion rates.
- Tracked KPIs such as impressions, downloads, clicks associated with digital campaigns and reported results internally.
- Conducted market research to assess competitive landscape and industry trends.
- Provided training on new features or updates of existing products and services .
- Identified key influencers in the industry and developed relationships with them for endorsements, reviews of products, services.
Education
Bachelor of Arts - Applied Economics
University of Georgia
Athens, GA06-2008
Bachelor of Arts - Public Affairs And Public Policy Analysis
University of Georgia
Athens, GA06-2008
Skills
- Project Management
- Risk Management
- Project Coordination
- Process Development
- Partnership Development
- Business Development
- Change Management
- Resource Management
- Leadership
- Strategic Planning
- Data Analysis
- Exceptional Verbal and Written Communication
- Cross-Functional Team Leadership
- MS Office Applications: (Word, Excel, PowerPoint, MS Project)
- Project Scope
- Performance Monitoring and Optimization
- Sales and Marketing
- Agile Methodology
- Cost Control
- Proficient in SCRUM
- Vendor Management
- Forecasting
- Work flow planning
- Project tracking
- Resource Allocation
- Project development
- Project Planning
- Vendor Sourcing
- Client rapport
- Project Scheduling
- Customer Relations
- Microsoft Office Suite expert
- Client Relations
- Business Analysis
- Project development and lifecycle
- Performance Evaluations
- Budgeting and forecasting
- Customer relations specialist
Certification
- PRINCE2
- Adobe Photoshop Lightroom 2
- Adobe InDesign CC
- Adobe Illustrator CS 2
Languages
English
Native/ Bilingual
German
Limited
Portuguese
Elementary
References
References available upon request.
Timeline
Project Manager - Strategic Partnerships
CrossCountry Mortgage
12.2022 - 05.2024
Program Manager, Strategy and Partnerships
New American Funding
07.2022 - 11.2022
Business Development Project Manager (Contract Position)
Shamrock Home Loans
02.2021 - 04.2022
Business Development Project Manager
Camber Marketing Group
05.2017 - 02.2021
Business Relationship Manager
DIRECTV, LLC
03.2016 - 06.2018
Product Marketing Manager
Aderant Software Holdings
11.2014 - 03.2016
Bachelor of Arts - Applied Economics
University of Georgia
Bachelor of Arts - Public Affairs And Public Policy Analysis
University of Georgia
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