Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Kaitlyn Hardy

La Vergne,TN

Summary

Detail-oriented and empathetic analyst with a unique background in support services, healthcare, and IT. Strong documentation skills combined with a user-centered approach. Experience in creating and maintaining technical and end-user documentation, facilitating user acceptance testing (UAT), and collaborating cross-functionally to improve system processes. Motivated self-learner passionate about knowledge sharing and continuous improvement. Adept at quickly mastering new tools and methodologies to meet evolving business needs. Proven success supporting diverse user groups and translating complex requirements into clear, actionable documentation.

Overview

4
years of professional experience
1
Certification

Work History

Grade A Construction

Efficiency Support Data Analyst
01.2025 - Current

Job overview

  • Integrated disparate data sources using ETL processes to create cohesive datasets and utilized data visualization tools such as Power BI to visualize and communicate actionable business insights.
  • Developed and maintained internal documentation to support IT workflows, ticket triage, and user onboarding, enhancing clarity and reducing onboarding time.
  • Conducted UAT alongside department leads, documented test results, and collaborated with executives to ensure alignment with business needs.

Consumer Direct Care Network

Support Broker
01.2024 - 01.2025

Job overview

  • Created and maintained knowledge base articles and training materials for clients, caregivers, and internal staff using Microsoft 365.
  • Acted as a liaison between clients, caregivers, and support teams to ensure documentation accuracy, timely service delivery, and compliance with state guidelines.

Stellar Therapy Services

Speech-Language Pathology Assistant
02.2023 - 12.2023

Job overview

  • Collaborated closely with therapists, teachers, and caregivers to ensure continuity of care and alignment of therapy goals with classroom strategies.
  • Maintained accurate and timely clinical documentation, progress notes, and data logs in accordance with HIPAA and institutional policies.

Feltz Therapy Services

Speech-Language Pathology Assistant
08.2021 - 12.2022

Job overview

  • Participated in multidisciplinary team meetings to discuss student progress and contribute to goal setting and support strategies.
  • Prepared charts and documented progress results in easy-to-read terminology to better inform patients and guardians.

Education

Middle Tennessee State University
Murfreesboro, TN

Bachelor of Science from Speech-Language Pathology And Audiology
08-2019

University Overview

Middle Tennessee State University
Murfreesboro, TN

Bachelor of Science from Psychology
08-2019

University Overview

Skills

  • Motivated Self-Learner & Continuous Improvement Advocate
  • Data visualization and presentations
  • Data analysis
  • Python programming
  • Excel functions
  • ETL processes
  • SQL and databases
  • Problem-solving
  • Process improvement
  • Training and development
  • Cross-functional collaboration
  • Knowledge Management & Documentation

Certification

  • Data Analytics and AI/Machine Learning Bootcamp - Vanderbilt University (EdX)


  • Google Data Analytics Certificate - Coursera


  • Microsoft Certified: Power BI Data Analyst Associate - Microsoft


  • Microsoft Certified: Azure Fundamentals - Microsoft

Timeline

Efficiency Support Data Analyst
Grade A Construction
01.2025 - Current
Support Broker
Consumer Direct Care Network
01.2024 - 01.2025
Speech-Language Pathology Assistant
Stellar Therapy Services
02.2023 - 12.2023
Speech-Language Pathology Assistant
Feltz Therapy Services
08.2021 - 12.2022
Middle Tennessee State University
Bachelor of Science from Speech-Language Pathology And Audiology
Middle Tennessee State University
Bachelor of Science from Psychology

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