Kaitlyn Harrington
NASHVILLE,TN
Summary
Content writer and marketing professional with experience in editorial-style newsletters, brand storytelling, and client-facing communication. Background in hospitality and events, bringing a strong understanding of audience engagement, tone, and relationship-building. Seeking to transition into publishing, editorial, or brand copywriting roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ADMIN/Operations Manager, Customer Experience
COFFEE CART NASHVILLE
Nashville, TN
10.2024 - Current
- Write and distribute a monthly newsletter to clients, strengthening brand engagement and retention
- Manage social media content, developing captions and campaigns aligned with brand voice
- Create written materials for events, proposals, and client communications
- Maintain and grow client relationships through consistent, high-quality communication
- Collaborate on event execution, contributing to brand storytelling and customer experience
Barista
The Hermitage Hotel
Nashville, TN
01.2024 - 10.2024
- Delivered high-level customer service in a luxury hospitality environment
- Built rapport with guests, creating personalized and memorable experiences
- Maintained strong attention to detail in fast-paced, high-volume service
- Represented brand standards through communication, presentation, and consistency
Education
Bachelor of Science - ENGLISH/CREATIVE WRITING
Arizona State University
Tempe, AZ05-2023
Skills
- Content Writing & Copywriting
- Editorial & Newsletter Writing
- Social Media Strategy & Management
- Brand Voice Development
- Client Communication
- Marketing & Audience Engagement
- Event Marketing
- Customer service
- Problem-solving
- Operations management
Accomplishments
- Write and distribute a monthly newsletter to 200 clients, improving consistency in brand communication
- Create and manage social media content, contributing to increased audience engagement and brand visibility
- Built repeat client relationships through personalized experiences
- Earned the Certificate of Excellence Award in 2024 for outstanding dedication, exceptional skills, and remarkable contributions in the field of Food & Beverage.
Certification
- Certified TEFL (Teaching English as a Foreign Language) - May 2023
Timeline
ADMIN/Operations Manager, Customer Experience
COFFEE CART NASHVILLE
10.2024 - Current
Barista
The Hermitage Hotel
01.2024 - 10.2024
Bachelor of Science - ENGLISH/CREATIVE WRITING
Arizona State University