Kaitlyn Harrison
Mount Wolf,Pa
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Restless Coffee
York, PA
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Starbucks Barista
Wellspan Health Atrium Cafe- York Hospital
05.2022 - 01.2024
- Make and serve brand-specific café beverages with focus on speed, quality and consistency.
- Restock display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Sanitize equipment and wipe down counters and tables to prevent spread of germs.
Concessions Employee
Revolutions Hospitality
04.2019 - 09.2022
- Monitored inventory and notified management of deficiencies or shortages.
- Supported marketing efforts by distributing promotional materials related to concession offerings or upcoming events at the venue.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
Manager of Operations
Grocery Outlet Bargain Market
01.2020 - 01.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Northeastern High School
Manchester, PA06.2021
Skills
- Staff training/development
- Team motivation
- Self-motivated
- Perform under pressure
- Learn and implement new skills
- Business Leadership
- Employee Communications
- Customer service
Timeline
Barista
Restless Coffee
02.2024 - Current
Starbucks Barista
Wellspan Health Atrium Cafe- York Hospital
05.2022 - 01.2024
Manager of Operations
Grocery Outlet Bargain Market
01.2020 - 01.2022
Concessions Employee
Revolutions Hospitality
04.2019 - 09.2022
High School Diploma -
Northeastern High School
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