Kaitlyn Hatton
Dayton
Summary
Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Caregiver
Tatiana's Home Care
Beavercreek
10.2022 - 03.2025
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to doctors' appointments and social outings.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Encouraged physical activity through walks outside or simple exercises indoors.
Customer Service Chat Representative
L Brands Kettering Call Center
Dayton
11.2020 - 10.2022
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
- Contributed ideas on ways to resolve problems to better serve the customer's needs.
- Maintained up-to-date knowledge of products and services offered by the company.
- Explained products or services to customers and provided pricing details.
- Participated in team meetings to discuss best practices for handling customer inquiries.
Education
Associate of Applied Science - Health Care Administration
Ross Medical Career College
Huber Heights, OH01-2025
Skills
- Health information management
- Customer service
- Communication skills
- Problem solving
- Emotional support
- Empathetic listening
- Elderly care
- Conflict resolution
- Patient companionship
- Medication and appointment reminders
- Care plan adherence
Certification
- CPR certified
Affiliations
- I enjoy volunteering at The Castle - The Castle is a safe place to come and make friends, to find someone who is experiencing the same problems and who understands the difficulties of being part of the mental health system.
Timeline
Family Caregiver
Tatiana's Home Care
10.2022 - 03.2025
Customer Service Chat Representative
L Brands Kettering Call Center
11.2020 - 10.2022
Associate of Applied Science - Health Care Administration
Ross Medical Career College
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