Kaitlyn Hess
Summary
Dedicated fitness professional motivated to enhance clients' needs through fostering the connection between mental and physical health. Strong desire to educate and connect community members to resources, programs, and groups that will help support their journey. Compassionate and driven with an unfailing work ethic as well as a deep passion for helping others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fitness Instructor
Young Men's Christian Association
12.2016 - 03.2023
- Built rapport with clients to ensure as well as implement proper and safe exercise techniques tailored to meet individual needs and goals
- Performed administrative duties such as scheduling, appointments, along with taking payments while maintaining participant release forms and attendance records
- Created a calm, safe and welcoming atmosphere to promote a healthy spirit, as well as mind body philosophy through each fitness class.
Patient Access Representative
Essentia Health St. Joseph's Medical Center
07.2015 - 09.2018
- Exhibited compassionate as well as empathetic communication skills together with working in a professional manner while interacting with diverse populations, to provide excellent customer service to patients and families
- Demonstrated strong organizational skills by accurately entering patient information in the electronic health record system while ensuring compliance with all HIPPA regulations regarding patient privacy and confidentiality
- Actively participated in team meetings by offering valuable insight into patient care along with co-worker concerns.
Education
Bachelor of Science - Social Work Candidate
The College of St. Scholastica
Duluth, MN12.2024
Associate of Arts - Psychology, Yoga
Central Lakes College
Brainerd, MN05.2022
Associate - arts
St. Cloud Technical College
St. Cloud, MN05.2008
Skills
- Provide Excellent customer service
- Needs Assessment
- Client Relationships
- Health and Wellness Education
- Relationship and Community Building
- Individualized Training Programs
- Effective Communicator
- Strong organizational Skills
Accomplishments
- Classroom Assistant – Garfield Elementary – Brainerd, MN
- Facilitate group project
- Support teacher
- Create nurturing environment
- Manage classroom activities
Certification
QPR Gatekeeper TrainingFirst AIDCertified Therapeutic Yoga InstructorCardiopulmonary Resuscitation (CPR)
Timeline
Fitness Instructor
Young Men's Christian Association
12.2016 - 03.2023
Patient Access Representative
Essentia Health St. Joseph's Medical Center
07.2015 - 09.2018
Bachelor of Science - Social Work Candidate
The College of St. Scholastica
Associate of Arts - Psychology, Yoga
Central Lakes College
Associate - arts
St. Cloud Technical College
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