Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Hess

Wellington,FL

Summary

Skilled server with 8 years of experience in various restaurants from smaller boutique restaurants to fine dining establishments offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes an enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.

Overview

7
7
years of professional experience

Work History

Server

The Benjamin Restaurant
06.2024 - 11.2024
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

The younger brother
01.2019 - 01.2024
  • Trained new employees to perform duties.
  • Stayed informed about daily specials, new menu items, promotions.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders from customers accurately and in a timely manner.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Manager

George’s Place
08.2017 - 01.2024
  • Proposed or approved modifications to project plans.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Recruited and trained new employees to meet job requirements.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Server

Vintage BYOB
05.2020 - 12.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees to perform duties.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Presented menus and answered questions regarding items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

High School Diploma -

Middle Township High School
Cape May Court House, NJ
06-2016

Skills

  • Guest Engagement
  • Beverage Preparation
  • Food Delivery
  • Supply Restocking
  • Food Running
  • Table Setting
  • Safe Food Handling
  • Professional Appearance
  • Liquor, Wine, and Food Service
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • Order Accuracy
  • Wine Pairings
  • Suggestive Selling
  • Menu Memorization
  • POS Operation

Timeline

Server

The Benjamin Restaurant
06.2024 - 11.2024

Server

Vintage BYOB
05.2020 - 12.2021

Server

The younger brother
01.2019 - 01.2024

Manager

George’s Place
08.2017 - 01.2024

High School Diploma -

Middle Township High School

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Kaitlyn Hess