Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kaitlyn Hinds

Kaitlyn Hinds

Concord,NC

Summary

Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
04.2019 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new employees in groups and in one-on-one scenarios.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Intern

Stukent
05.2023 - 06.2023
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Supported with creating project marketing materials to promote services.
  • Facilitated successful completion of projects from concept to launch.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Designed and presented social media campaign ideas.
  • Contributed to mock-ups, email campaigns, and social media content.
  • Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
  • Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
  • Increased brand awareness and followers through comprehensive social media campaign management.
  • Optimized social media content for maximum engagement and reach.
  • Developed creative and unique campaign visuals, including videos, GIFs and images.
  • Managed social media accounts for varied clients, tailoring content to brand specifications.
  • Moderated social media accounts for constructive, brand-appropriate communications.

Education

Bachelor of Arts - Mass Communications And Media

Arizona State University
Tempe, AZ
12.2023

Skills

  • Campaign Implementation
  • Sales Proficiency
  • Leadership Experience
  • Employee Performance Management
  • Complaint Handling
  • Staff Coaching

Certification

Social Media Marketing Training - May 17th-June 19th

Timeline

Intern

Stukent
05.2023 - 06.2023

Barista Trainer

Starbucks
04.2019 - Current

Bachelor of Arts - Mass Communications And Media

Arizona State University

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Kaitlyn Hinds