Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Hoerner

Mechanicsburg,PA

Summary

Dedicated Department Manager with a successful leadership history at McDonald's (Steward Group Management) in Mechanicsburg, PA since May 2023. Previous experience includes roles as a Crew Person at McDonald's (Rawden) from March 2018 to June 2021 and as a Paraprofessional at Boiling Springs High School from August 2022 to March 2023. Pursuing a Bachelor's degree in Business Management and Administration at Colorado Technical University, anticipated graduation in June 2029.

A results-driven management professional with strong background in overseeing departmental functions and driving team success. Known for fostering collaborative work environments and adapting to evolving business needs. Possesses excellent leadership and organizational skills, ensuring consistent achievement of departmental goals.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Department Manager

Steward Group Management (Mcdonalds )
07.2025 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

General manager

Steward Group Management (Mcdonalds)
06.2024 - 07.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Certified Swing Manager

Steward Group Management (Mcdonalds)
12.2023 - 06.2024
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
  • Enhanced customer satisfaction through consistently providing friendly and efficient service.
  • Implemented inventory management systems to minimize waste and reduce costs.
  • Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
  • Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.

Paraprofessional

Boiling Springs High School
08.2022 - 03.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Patient Care Technician

UPMC Pinnacle
10.2020 - 12.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.

Crew person

Mcdonalds (Rawden)
03.2018 - 06.2021
  • Contributed to sales growth through upselling promotional items and meal deals.
  • Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
  • Promoted team cohesion by fostering open communication among crew members during shifts.
  • Prepared food items according to company guidelines, ensuring consistent product quality.
  • Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
  • Improved order accuracy rates through careful attention to detail when inputting orders into the system.
  • Effectively managed high-stress situations while maintaining a calm demeanor and professional attitude.

Education

Bachelor - Business Development And Administration

Colorado Technical University
Colorado Springs, CO
06-2029

High school diploma -

Bishop McDevitt High School
Harrisburg, PA
01-2019

Skills

  • Adaptability
  • Problem Solving
  • Communication
  • Leadership
  • Inventory management
  • Crew building
  • Kitchen management
  • Team leadership
  • Team supervision
  • Staff management
  • Customer service
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Customer engagement
  • Goals and performance
  • Training and development
  • Coaching and mentoring
  • Staff development
  • Scheduling
  • Motivational leadership
  • Staff hiring and retention
  • Employee management
  • Employee performance evaluation
  • Innovation skills
  • POS software
  • Time management
  • Team building
  • Budgeting and forecasting

Timeline

Department Manager

Steward Group Management (Mcdonalds )
07.2025 - Current

General manager

Steward Group Management (Mcdonalds)
06.2024 - 07.2025

Certified Swing Manager

Steward Group Management (Mcdonalds)
12.2023 - 06.2024

Paraprofessional

Boiling Springs High School
08.2022 - 03.2023

Patient Care Technician

UPMC Pinnacle
10.2020 - 12.2022

Crew person

Mcdonalds (Rawden)
03.2018 - 06.2021

Bachelor - Business Development And Administration

Colorado Technical University

High school diploma -

Bishop McDevitt High School

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