Kaitlyn Hogan
Sicklerville
Summary
Dynamic Care Coordinator with a proven track record at AtlantiCare Regional Medical Center, excelling in process improvement and operational efficiency. Skilled in training and development, I enhance team performance while ensuring accurate documentation and client relations. Adept at utilizing data management systems to optimize workflows and elevate patient satisfaction.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Atlanticare Regional Medical Center
Egg Harbor
09.2024 - 05.2025
- Developed training materials for new team members to enhance onboarding.
- Implemented process improvements to increase operational efficiency across teams.
- Coordinated patient appointments and managed scheduling efficiently.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Completed insurance verifications and claim forms for patient intake and processing.
- Compiled and maintained medical charts and reports in complex digital databases.
- Trained team members on best practices for workflow management and software usage.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Care Coordinator
ATLANTICARE REGIONAL MEDICAL CENTER
05.2020 - 09.2024
- Applied patient-centered approach to facilitate seamless care coordination from acute to outpatient units.
- Identified key resources for arranging outpatient services, enhancing overall patient satisfaction.
- Conducted follow-ups to assess patient needs and maintain efficient care flow, suggesting process improvements.
- Monitored patient intake process from initiation to discharge, entering vital data into CRM database.
- Directed referral management to escalate care and modify diagnoses, ensuring timely authorization and transportation.
- Obtained essential patient details for new profile setup, coordinating master files with Ambulatory Care Management.
- Utilized multiple web-based systems to access data related to shipping, invoicing, and inventory levels.
- Clarified expectations for new hires by enforcing policies and contributing to performance improvement strategies.
- Managed appointment scheduling and follow-up communications for patients.
Administrative Secretary
ATLANTICARE REGIONAL MEDICAL CENTER
01.2019 - 05.2020
- Acknowledged as a facilitator to steer communication efforts across departments with executive-level support for Corporate and Inpatient Pharmacy Director to devise/present data-driven reports for management meetings.
- CRM practices and reporting to leverage data analytics for data-driven decisions that involve departmental/ operational aspects with strong leadership and organizational skills.
- Navigate multiple web-based systems to retrieve data in regards to shipping, invoicing and inventory levels.
- Meticulously screened incoming correspondences to determine appropriate actions with sound judgement skills.
Retail Associate
AAA MID-ATLANTIC
01.2017 - 01.2019
- Gained in-depth knowledge to apply high-quality service techniques that enhanced member retention efforts which significantly impacted quality standard scores by guiding purchasing decisions with well-arranged travel products and services customized to client’s individual needs.
- Properly utilized multiple web-based systems to compile detailed information and track itineraries with full accountability of logistics management process to meet specific client requirements.
- Entrusted to obtain key customer details to setup new profiles and manage customer contracts.
- Oversaw inventory management aspects to maintain sufficient stock levels in the AAA CRM system.
Education
Bachelor of Arts - General Studies (Psychology)
Rowan University
Glassboro, NJSkills
- Office administration
- Project management
- Training and development
- Documentation and reporting
- Data management
- Workflow optimization
- Cross-functional leadership
- Meeting coordination
- Process improvement
- Operational efficiency
- Client relations
- Problem resolution
- Microsoft Office Suite
- Team collaboration tools
- Kronos system
Timeline
Care Coordinator
Atlanticare Regional Medical Center
09.2024 - 05.2025
Care Coordinator
ATLANTICARE REGIONAL MEDICAL CENTER
05.2020 - 09.2024
Administrative Secretary
ATLANTICARE REGIONAL MEDICAL CENTER
01.2019 - 05.2020
Retail Associate
AAA MID-ATLANTIC
01.2017 - 01.2019
Bachelor of Arts - General Studies (Psychology)
Rowan University