Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Holland

Flower Mound,TX

Summary

Dynamic and dedicated professional with experience at Emler Swim School, excelling in customer service and relationship building. Proven ability to enhance student performance through effective communication and positive reinforcement techniques. Skilled in first aid and record keeping, ensuring safety and efficiency in fast-paced environments. Committed to fostering a supportive learning atmosphere.

Overview

5
5
years of professional experience

Work History

Swim Instructor/Customer Service Rep./Team Leader

Emler Swim School
Southlake, TX
03.2024 - Current
  • Ensured safety protocols were followed during all swim sessions.
  • Collaborated with parents to discuss student performance and improvements.
  • Taught basic survival skills such as floating, treading water, emergency exits from the pool.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Updated records of attendance, skill levels achieved and other relevant information for each student.
  • Provided first aid when necessary due to minor injuries sustained during lessons.
  • Managed scheduling of swim lessons and pool usage to maximize efficiency and accommodate diverse needs.
  • Built and established lasting relationships using encouragement and personal support.

Server

Morning Edition
Flower Mound, TX
05.2022 - 03.2024
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Collaborated with kitchen staff to ensure timely order preparation and delivery.
  • Processed transactions accurately using point-of-sale systems for orders.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Student Athletic Trainer

Flower Mound High School
Flower Mound, TX
08.2020 - 12.2023
  • Assisted in implementing injury prevention programs for athletes.
  • Provided immediate first aid and emergency care during practices and events.
  • Monitored athlete health and performance through regular assessments.

Education

High School Diploma -

Flower Mound High School
Flower Mound, TX
05-2024

Some College (No Degree) - Radiology Technology

North Central Texas College
Flower Mound, TX

Skills

  • First Aid/CPR Cert
  • Record keeping
  • Customer service
  • Team collaboration
  • Relationship building
  • Conflict resolution
  • Scheduling management
  • Adaptability and dependability
  • Patience and empathy
  • Pool safety
  • Verbal and written communication
  • Positive reinforcement techniques
  • File and record management
  • Goal setting and discipline
  • Biomechanics knowledge
  • Emergency response

Timeline

Swim Instructor/Customer Service Rep./Team Leader

Emler Swim School
03.2024 - Current

Server

Morning Edition
05.2022 - 03.2024

Student Athletic Trainer

Flower Mound High School
08.2020 - 12.2023

High School Diploma -

Flower Mound High School

Some College (No Degree) - Radiology Technology

North Central Texas College

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