Kaitlyn Horoff
Receptionist
Greenacres,FL
Summary
Experienced and dedicated medical receptionist with a strong skill set in reception and clerical work. Thrives in fast-paced office environments, adeptly managing the continuous flow of patients and assignments. Known for meticulous attention to detail when completing tasks, and always ready to lend a helping hand to team members.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Medical Receptionist
Medical Associates of Delray
06.2022 - Current
- Managing 3 doctors schedules with great customer service
- Answering phones professionally and in a timely manner
- Implemented efficient appointment reminder system resulting in a reduction in no-shows
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
Activities Assistant
Hamlin Place
08.2014 - Current
- Exude quality support for residents with intellectual and physical disabilities
- Expand on independent functioning through socializing, cognition, physical and emotional progression, leisure skills, self-care, and mental stimulation
- Encourage patient healing through laughter, jokes, and reminiscing
- Care for residents who felt isolated, made them laugh multiple times with funny stories, costumes worn for events, 1:1 card games, and music therapy
- Assist with art activities which ranged from painting to crafting and beading
- Assist with recreational activities and exercise with residents in the form of Wii games, table bowling, chair exercises, puzzle, dominoes, board games, card games, and walk and roll
- Always Greet family members and residents with a professional tone
- Deliver packages in a timely manner
- Document on the computer on residents progress and activities
- Skills Used: Elder Care, Customer Service, Time Management, Microsoft Word, Microsoft PowerPoint, Healthcare, Event Planning, Community Outreach
- Scheduled movies, entertainment, and other special events.
- Organized training sessions for new volunteers, ensuring high-quality support for activities program.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Implemented feedback systems for activities, leading to more resident-centric programming.
- Managed my time wisely and decorated theme filled events and calendars for each month
- Delivered quality support and assistance in each activity for residents with less functioning ability
- Engaged residents through events, small groups, and personal attention.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Cashier
Wendy's
11.2013 - 05.2014
- Ensured that the workplace was tidy and clutter- free around the checkout area
- Followed kitchen policies, procedures, and safety service standards
- Meeting Drive- Thru time goals especially during lunch rushes
- Skills Used: Customer Service, Customer Satisfaction, Team Leadership, Cash Handling, Time Management, Teamwork, Phone Etiquette, Problem Solving, Fast Food, Multitasking, Organization Skills
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Great with problem-solving and building relationships with customers through effectively communicating when an issue has arisen
- Managed my time with food prep to ensure the customer would get their food in the appropriate time
- Worked with a safety mindset to ensure that the food was handled with upmost care
- Worked well under pressure and met the goals of the Drive- Thru times during the busiest hours
Education
Associate's degree - Art
Palm Beach State College
Lake Worth, FL 01.2014 - 06.2018
General Education - High School Diploma
G-Star School of The Arts
Palm Springs, FL 01.2010 - 01.2014
Skills
Dementia care
Inventory management
Cashier
Hostess
Event planning
Alzheimer's care
Senior care
Memory care
Medical receptionist
Meal preparation
Front desk operations
Medical office administration
Telephone etiquette
Patient registration
Microsoft office
Patient scheduling
Customer service
Office administration
Mobility assistance
Documentation skills
Calendar management
Event planning
Event coordination
Schedule coordination
Program development
Senior activities planning
Arts and crafts planning
Creative planning
Senior living experience
Activities of daily living
Teamwork and collaboration
Friendly, positive attitude
Problem-solving abilities
Time management
Team leadership
Multitasking Abilities
Activity planning
Decision-making
Time management abilities
Adaptability and flexibility
Customer service background
Appointment scheduling
Electronic charting
Patient check-in
Scheduling proficiency
Insurance verification
Healthcare experience
Data entry knowledge
Call handling
Medical terminology
EMR / EHR
HIPAA guidelines
Accomplishments
- Positive feedback from supervisors and teammates
- Recognized for my customer satisfaction and customer service
- Created an amazing and lifelong bond with each resident I have met
- Followed Appropriate procedures in cash handling to maintain cash discrepancies
Timeline
Medical Receptionist
Medical Associates of Delray
06.2022 - Current
Activities Assistant
Hamlin Place
08.2014 - Current
Associate's degree - Art
Palm Beach State College
01.2014 - 06.2018
Cashier
Wendy's
11.2013 - 05.2014
General Education - High School Diploma
G-Star School of The Arts
01.2010 - 01.2014