Kaitlyn Horoff
Receptionist
Greenacres,FL
Summary
Experienced and dedicated medical receptionist with a strong skill set in reception and clerical work. Thrives in fast-paced office environments, adeptly managing the continuous flow of patients and assignments. Known for meticulous attention to detail when completing tasks, and always ready to lend a helping hand to team members.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Medical Receptionist
Medical Associates of Delray
06.2022 - Current
- Managing 3 doctors schedules with great customer service
- Answering phones professionally and in a timely manner
- Implemented efficient appointment reminder system resulting in a reduction in no-shows
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
Activities Assistant
Hamlin Place
08.2014 - Current
- Exude quality support for residents with intellectual and physical disabilities
- Expand on independent functioning through socializing, cognition, physical and emotional progression, leisure skills, self-care, and mental stimulation
- Encourage patient healing through laughter, jokes, and reminiscing
- Care for residents who felt isolated, made them laugh multiple times with funny stories, costumes worn for events, 1:1 card games, and music therapy
- Assist with art activities which ranged from painting to crafting and beading
- Assist with recreational activities and exercise with residents in the form of Wii games, table bowling, chair exercises, puzzle, dominoes, board games, card games, and walk and roll
- Always Greet family members and residents with a professional tone
- Deliver packages in a timely manner
- Document on the computer on residents progress and activities
- Skills Used: Elder Care, Customer Service, Time Management, Microsoft Word, Microsoft PowerPoint, Healthcare, Event Planning, Community Outreach
- Scheduled movies, entertainment, and other special events.
- Organized training sessions for new volunteers, ensuring high-quality support for activities program.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Implemented feedback systems for activities, leading to more resident-centric programming.
- Managed my time wisely and decorated theme filled events and calendars for each month
- Delivered quality support and assistance in each activity for residents with less functioning ability
- Engaged residents through events, small groups, and personal attention.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Cashier
Wendy's
11.2013 - 05.2014
- Ensured that the workplace was tidy and clutter- free around the checkout area
- Followed kitchen policies, procedures, and safety service standards
- Meeting Drive- Thru time goals especially during lunch rushes
- Skills Used: Customer Service, Customer Satisfaction, Team Leadership, Cash Handling, Time Management, Teamwork, Phone Etiquette, Problem Solving, Fast Food, Multitasking, Organization Skills
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Great with problem-solving and building relationships with customers through effectively communicating when an issue has arisen
- Managed my time with food prep to ensure the customer would get their food in the appropriate time
- Worked with a safety mindset to ensure that the food was handled with upmost care
- Worked well under pressure and met the goals of the Drive- Thru times during the busiest hours
Education
Associate's degree - Art
Palm Beach State College
Lake Worth, FL 01.2014 - 06.2018
General Education - High School Diploma
G-Star School of The Arts
Palm Springs, FL 01.2010 - 01.2014
Skills
Dementia care
Accomplishments
- Positive feedback from supervisors and teammates
- Recognized for my customer satisfaction and customer service
- Created an amazing and lifelong bond with each resident I have met
- Followed Appropriate procedures in cash handling to maintain cash discrepancies
Timeline
Medical Receptionist
Medical Associates of Delray
06.2022 - Current
Activities Assistant
Hamlin Place
08.2014 - Current
Associate's degree - Art
Palm Beach State College
01.2014 - 06.2018
Cashier
Wendy's
11.2013 - 05.2014
General Education - High School Diploma
G-Star School of The Arts
01.2010 - 01.2014
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