Kaitlyn Hunter
Princeton,WV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Emergency Room Codeing
Princeton Community Hospital
02.2022 - Current
- Implemented efficient workflow processes for expedited charge submission, resulting in improved cash flow.
- Reviewed billing sheets to obtain daily service charges.
- Used data entry skills to accurately document and input statements.
- Demonstrated exceptional attention to detail when entering patient demographic information, reducing errors that could impact reimbursement rates.
- Developed strong working relationships with providers to effectively communicate charge capture best practices and requirements, fostering an environment of teamwork and collaboration.
- Provided exceptional customer service when interacting with patients, providers, and insurance companies, addressing inquiries related to billing issues in a timely and professional manner.
- Provided ongoing education to clinical teams regarding proper coding guidelines and documentation requirements, fostering improved communication between departments.
- Reduced claim denials by closely monitoring coding updates and implementing necessary changes in a timely manner.
- Worked with clinical departments to maintain complete, accurate and compliant charge capture functions.
- Supported departmental goals by consistently meeting or exceeding productivity expectations while maintaining high-quality work standards.
- Optimized charge capture system performance by troubleshooting issues and working closely with IT support teams to resolve problems promptly.
- Leveraged advanced knowledge of medical terminology, CPT codes, and ICD-10 coding to ensure accurate charge entry for a variety of procedures and diagnoses.
ER Unit Secretary
Princeton Community Hospital
02.2014 - Current
- Assisted in quality improvement initiatives by providing feedback on department procedures based on firsthand observations within the ER unit secretary role.
- Assisted in reducing wait times by promptly answering phone calls, directing inquiries, and routing messages to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Received and routed laboratory results to correct clinical staff members.
- Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Expedited patient care by entering physician orders into computer systems, reducing the likelihood of errors and ensuring prompt treatment delivery.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Enhanced patient care by efficiently managing medical records and transcribing physician orders.
- Facilitated timely admissions, discharges, and transfers of patients to improve overall ER operations.
Surgical Scheduler Coordinator
WVU Medicine Princeton Community Hospital
02.2012 - Current
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Updated daily operating room calendars with accurate appointment schedules.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Verified insurance coverage and obtained pre-authorizations.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Assisted in maintaining a safe environment for patients and staff by adhering to infection control protocols during scheduling procedures.
- Optimized resource utilization within the hospital by closely monitoring surgery schedules and adjusting staff assignments accordingly.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
Registration Sepcialist
Princeton Community Hospital
02.2012 - Current
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Secured confidential patient information from unauthorized access.
- Entered patient information into payment system accurately for billing purposes.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Updated patient contact information to support accurate electronic medical records.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Confirmed patient demographics and updated practice management software for accuracy.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
Family Support Advocate
JCO Family Services
01.2020 - 01.2021
- Supported families during transitional periods such as moving homes, starting new schools, or adjusting to changes in family dynamics by providing resources and emotional support.
- Documented data and completed accurate updates to case records
- Increased parent engagement in their children''s education by facilitating workshops on topics such as literacy development, homework strategies, and school involvement opportunities.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Maintained accurate documentation of client interactions and progress towards goals in accordance with agency requirements.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Strengthened parent-child relationships through family-focused activities and workshops.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Assisted families in developing and maintaining routines, schedules, and household organization strategies to promote a harmonious home environment.
- Developed and implemented strategies to reduce and prevent family conflict.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Fostered resilience in families facing adversity through the provision of emotional support, coping strategies, and stress-management techniques.
- Promoted a stable home environment by connecting families with housing assistance programs and financial planning resources.
Education
Unit Secretary -
Mercer County Technical Education Center
Princeton, WV10.2011
Skills
- Medical terminology knowledge
- Nonviolent Crisis Intervention
- Emotional Support
- Responding to emergencies
- Documenting behaviors
- Surgical Preparation
- CPR Certification
- HIPAA Compliance
- Oral Hygiene
- Family Education
- Supporting personal needs
Timeline
Emergency Room Codeing
Princeton Community Hospital
02.2022 - Current
Family Support Advocate
JCO Family Services
01.2020 - 01.2021
ER Unit Secretary
Princeton Community Hospital
02.2014 - Current
Surgical Scheduler Coordinator
WVU Medicine Princeton Community Hospital
02.2012 - Current
Registration Sepcialist
Princeton Community Hospital
02.2012 - Current
Unit Secretary -
Mercer County Technical Education Center
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