Kaitlyn Hurkes
Petal,MS
Summary
Proven leader with extensive experience at The Mission Store, adept in money handling and enhancing customer relations. Spearheaded initiatives that significantly improved financial accuracy and customer satisfaction. Mentored staff, fostering a team-oriented environment. Demonstrates exceptional product knowledge and a commitment to excellence, resulting in business growth and improved client loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Mission Store
10.2022 - 08.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Key Holder
Dollar General
07.2022 - 10.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Cashier
Wards
10.2020 - 07.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Equivalent -
Pearl River Community College
Hattiesburg, MSSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
The Mission Store
10.2022 - 08.2024
Key Holder
Dollar General
07.2022 - 10.2022
Cashier
Wards
10.2020 - 07.2022
High School Equivalent -
Pearl River Community College
Similar Profiles
ELLEN JORDANELLEN JORDAN
Used Goods Processor at Valley Mission Thrift StoreUsed Goods Processor at Valley Mission Thrift Store
Natalie AlvaradoNatalie Alvarado
Store Manager at Hope the Mission Thrift StoreStore Manager at Hope the Mission Thrift Store
Brent ThibeaultBrent Thibeault
Production Supervisor at Mission Thrift StoreProduction Supervisor at Mission Thrift Store
MONTANA SANDERSMONTANA SANDERS
Custodian II at City of St. PetersburgCustodian II at City of St. Petersburg
JonPatrick LucasJonPatrick Lucas
Armed Security Officer at Swetman Security ServiceArmed Security Officer at Swetman Security Service