Kaitlyn James
Winder,GA
Summary
I am a licensed cosmetologist with 3 years of experience in salon/hair school. I am Knowledgeable and dedicated customer service professional with extensive experience in hair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Furniture Refinisher
Fresh Finds
Loganville, GA
10.2020 - Current
- Consistently met project deadlines through efficient time management and prioritization of tasks.
- Contributed to business growth by providing excellent customer service that led to repeat clients and word-of-mouth referrals.
- Reduced material waste through precise measurements while cutting fabrics or leather upholstery during reupholstering projects.
- Restored antique furniture to its original condition with meticulous attention to detail and historical context.
Customer Service Representative
Home Depot
Winder, GA
08.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
Rafferty's
Athens, GA
02.2015 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Arts - Master Cosmetology
Gwinnett Technical College
Lawrenceville, GA05-2024
High School Diploma -
Winder Barrow High School
Winder, GA05-2019
Skills
- Woodworking expertise
- Power tool operation
- Furniture assembly
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Hair styling
- Blowout techniques
- Continuing education
- Sanitation practices
Timeline
Furniture Refinisher
Fresh Finds
10.2020 - Current
Customer Service Representative
Home Depot
08.2018 - 10.2020
Server
Rafferty's
02.2015 - 08.2018
Associate of Arts - Master Cosmetology
Gwinnett Technical College
High School Diploma -
Winder Barrow High School