Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Jensen

Charlotte,NC

Summary

Versatile and dynamic, always enhancing customer experience through exceptional service. Skilled in inventory management, task delegation and fostering positive team environments. I work best in fast-paced settings, always contributing to workplace efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead

Nightswim Coffee
09.2023 - 08.2024
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Coaching Manager

Positive Presence Global
03.2022 - 05.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Retail Sales Associate

HR Meininger
01.2023 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Kitchen Staff Member

Legends Coffee
09.2021 - 09.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Cashier

Sprouts Farmer Market
01.2021 - 09.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Gift Shop Sales Associate

San Diego Mission Bay Resort
06.2020 - 12.2020
  • Streamlined checkout process by accurately processing transactions and handling cash, credit cards, and gift certificates.
  • Kept sales floor organized, visually appealing, and well-stocked to create a favorable shopping experience for customers.
  • Contributed to higher revenue by consistently meeting or exceeding individual sales goals set by management.
  • Improved inventory management by efficiently restocking merchandise and maintaining accurate records of items on the sales floor.
  • Developed strong product knowledge of store inventory, enabling the ability to make personalized and informed recommendations to customers.
  • Maintained a clean and welcoming store environment through daily cleaning tasks such as sweeping floors, dusting shelves, and wiping down countertops.

Front of House Employee

Its All Peachy Frozen Yogurt
07.2018 - 05.2020
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.

Education

Associate of Arts - Psychology

Central Piedmont Community College
Charlotte, NC
05-2025

High School Diploma -

Cherokee Trail Highschool
Aurora, CO
05-2020

Skills

  • Cleanliness standards
  • Problem resolution
  • Relationship building
  • Opening and closing procedures
  • Kitchen equipment operation and maintenance
  • Inventory control
  • Task delegation
  • Active listening
  • Patience and empathy
  • Money handling

Timeline

Barista Shift Lead

Nightswim Coffee
09.2023 - 08.2024

Retail Sales Associate

HR Meininger
01.2023 - 08.2023

Coaching Manager

Positive Presence Global
03.2022 - 05.2024

Kitchen Staff Member

Legends Coffee
09.2021 - 09.2022

Cashier

Sprouts Farmer Market
01.2021 - 09.2021

Gift Shop Sales Associate

San Diego Mission Bay Resort
06.2020 - 12.2020

Front of House Employee

Its All Peachy Frozen Yogurt
07.2018 - 05.2020

Associate of Arts - Psychology

Central Piedmont Community College

High School Diploma -

Cherokee Trail Highschool

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Kaitlyn Jensen