Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaitlyn Johnson

Spring,TX

Summary

With experience as a hardworking administrative professional, I am committed to developing positive relationships with clients, staff, and management. I am a highly-proficient communicator, confident in complex problem-solving and conflict resolution, with skillfulness in resource administration and schedule management. With experience as a dedicated Customer Service Specialist, I have the ability to prioritize and multitask in an advanced work environment, contributing to team performance to achieve personal and company goals. While effectively handling escalated customer support issues. I am a highly-motivated individual eager to welcome new challenges. With a strong work ethic, adaptability, and outstanding social abilities, I excel at working independently and acquire new skills rapidly.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Strike Concrete
The Woodlands, TX
05.2022 - 02.2024
  • Provided professional customer service to visitors by greeting them and addressing their inquiries, ensuring a positive experience.
  • Scheduled appointments, answered phone calls, and emails to facilitate communication among clients, customers, and staff members.
  • Organized and maintained files, developed spreadsheets, faxed reports, and facilitated secure scanning of physical and electronic documents.

Customer Service Representative

Home Depot
Remote
09.2019 - 03.2022
  • Ensured timely resolution of client inquiries by effectively maintaining rapport and providing satisfactory solutions while providing excellent customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Server

Chili's Restaurant
The Woodlands, TX
01.2016 - 12.2018
  • Delivered precise and prompt order management while delivering exceptional customer service.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

Associate of Arts -

Lone Star College System
Tomball, TX
07-2023

Skills

  • Scheduling and calendar management
  • Exceptional customer service
  • Ordering Procedures
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call Management
  • Information Security
  • Filing
  • Data Entry
  • Conflict Resolution
  • Computer Proficiency
  • Active Listening
  • Complex Problem-Solving
  • Recordkeeping
  • Database organization
  • Order Management
  • Strong Work Ethic
  • Positive and professional

References

References available upon request.

Timeline

Administrative Assistant

Strike Concrete
05.2022 - 02.2024

Customer Service Representative

Home Depot
09.2019 - 03.2022

Server

Chili's Restaurant
01.2016 - 12.2018

Associate of Arts -

Lone Star College System
Kaitlyn Johnson