Kaitlyn Johnson
Starke
Summary
Results-driven Senior Relationship Specialist known for productivity and efficiency in task completion. Specialize in Member relationship management, problem-solving strategies, and communication techniques. Excel in empathy, active listening, and conflict resolution to enhance client satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Senior Relationship Specialist
VyStar Credit Union
Starke
11.2017 - Current
- Cultivated strong Member relationships through regular communication and personalized service.
- Facilitated conflict resolution by addressing Members concerns promptly and effectively.
- Coordinated onboarding processes for new members, ensuring seamless integration of services.
- Developed training materials for staff, focusing on relationship management techniques.
- Monitored account performance to identify opportunities for improvement and growth.
- Provided expert guidance on product solutions tailored to specific client requirements.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created and implemented strategies for enhancing customer experience and engagement levels.
- Managed customer inquiries, complaints, feedbacks, and escalated issues in a timely manner.
- Maintained accurate records of all customer contact information including emails, phone numbers, addresses.
Teller
Community State Bank of Starke
Starke
07.2013 - 11.2017
- Train new Employees
- Strong Customer Service
- I head up local Fund Raisers
- Always willing to learn something new
- Open and Close alone
- Handled teller transactions accurately and efficiently, maintaining a high level of customer service.
Mom
Home Mother
Starke
10.2012 - 07.2015
- Life learning Skills
Assistant Manager
Cato Fashions
Starke
03.2008 - 09.2012
- Managed scheduling
- Interviewed for new employees
- Customer Service
- Store Pricing
- Organized Fashion Walls and displays
Education
GED -
Keystone Heights, Florida06.2008
Skills
- Relationship management
- Conflict resolution
- Performance monitoring
- Product solutions
- Customer engagement
- Account management
- Customer satisfaction
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Adaptability
- Critical thinking
- Team leadership
- Written and verbal communication
- Relationship building
- Schedule management
- Financial services
- Customer relationships
Timeline
Senior Relationship Specialist
VyStar Credit Union
11.2017 - Current
Teller
Community State Bank of Starke
07.2013 - 11.2017
Mom
Home Mother
10.2012 - 07.2015
Assistant Manager
Cato Fashions
03.2008 - 09.2012