Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Kador

Atlanta,USA

Summary

Dynamic and customer-focused professional with a proven ability to drive sales and exceed customer expectations in a fast-paced environment. Skilled in upselling products and services by understanding customer needs and providing tailored recommendations. Demonstrates exceptional people skills, building strong rapport with guests to ensure satisfaction and loyalty. Known for delivering outstanding customer service while maintaining a positive attitude and high energy. Experienced in managing shifts effectively, working collaboratively with team members, and ensuring smooth operations. Dedicated to creating memorable experiences for customers while contributing to the success and growth of the comapany.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Blissful Movement Dance Company
Houston, TX
08.2023 - Current
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered and directed calls from parents, school partners, and clients regarding registration, class schedules, and program updates, using a cheerful and courteous tone.
  • Embraced a diverse clientele and worked collaboratively with staff of different backgrounds and teaching styles.
  • Maintained confidentiality and prioritized the protection of students’ and clients’ personal information.
  • Used web-based systems to manage student rosters, schedules, and inquiries, demonstrating strong digital literacy.
  • Prioritized safety for students and staff during on-site programs and events.

Server Shift Leader

Nomad Restaurant
Houston, USA
03.2019 - 08.2023
  • Provided exceptional customer service by anticipating guest needs, responding promptly to requests, and ensuring a positive dining experience.
  • Upsold menu items and special promotions by actively engaging with customers and recommending complementary dishes and beverages based on preferences.
  • Demonstrated expertise in hookah preparation and service, ensuring a high-quality experience for guests by maintaining cleanliness, offering flavor recommendations, and adhering to safety standards.
  • Managed multiple tables simultaneously during busy shifts, maintaining efficiency and providing quality service to all guests.
  • Handled customer inquiries and complaints with professionalism, resolving issues quickly and ensuring customer satisfaction.
  • Trained and mentored new staff members on restaurant procedures, customer service standards, and the menu, fostering a positive team environment.
  • Processed transactions efficiently using the POS system, ensuring accuracy in order entry and payment handling.
  • Built strong rapport with regular customers, contributing to a loyal clientele and increasing return visits.
  • Delivered exceptional customer service in a high-volume restaurant, ensuring every guest felt valued and attended to, leading to increased customer satisfaction and repeat visits.
  • Consistently achieved upselling targets by recommending high-margin

Education

High School Diploma -

Westside High School
Houston, TX
05-2020

Skills

  • Sales Reports
  • Team leadership
  • Focused attention to detail
  • Effective communication
  • Conflict resolution
  • Time Management
  • Typing & Data Entry
  • Digital literacy
  • Upselling techniques
  • Analytical and critical thinking

Timeline

Customer Service Representative

Blissful Movement Dance Company
08.2023 - Current

Server Shift Leader

Nomad Restaurant
03.2019 - 08.2023

High School Diploma -

Westside High School

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