Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitlyn Kaplan

Charlottesville,VA

Summary

Dynamic waxing specialist with extensive experience at European Wax Center, recognized for exceptional customer service and skin analysis skills. Proficient at managing appointments and providing tailored product recommendations, leading to high client satisfaction and repeat business. A dedicated team player, consistently achieving top regional retail sales through persuasive communication and initiative.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Waxing Specialist

European Wax Center
Charlottesville, VA
08.2023 - Current
  • Performs full body waxing services for clients in accordance with industry standards and safety protocols.
  • Provides personalized care to make clients feel comfortable.
  • Maintained a safe work environment by adhering to company policies and procedures.
  • Provides high-quality customer service to ensure client satisfaction and repeat business.
  • Analyzes client's skin condition prior to recommending suitable treatments or products.

Salon Cosmetologist Level 2

Haircuttery
Charlottesville, VA
06.2022 - 08.2023
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Ensured all supplies were stocked properly before each shift began.
  • Advised clients on proper home care techniques for their hair or skin type.
  • Managed appointment bookings and provided confirmation calls to ensure customer satisfaction.
  • Maintained cleanliness of salon by sweeping, mopping floors and sanitizing equipment.
  • Greeted customers in a friendly manner to create a welcoming atmosphere.
  • Explained different services available and assisted clients in selecting the best option for them.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recognized as one of the top regional retail sales earners in the salon

Education

Basic Esthetics

Charlottesville Institute Of Modern Esthetics
Charlottesville, VA
05-2025

High School Diploma -

Albemarle High School
Charlottesville
06-2022

Cosmetology License -

CATEC
Charlottesville, VA
05-2022

Skills

  • Experienced in modern waxing techniques
  • Experienced in skin analysis
  • Customer service
  • Able to work independently, and take initiative
  • Appointment management
  • Persuasive communication
  • Dedicated team player
  • Highly efficient in time management
  • Extremely adaptable and open to receiving unlimited knowledge
  • Experienced in product knowledge and in ensuring clients purchase the best products, I recommend for them
  • Recognized for top regional retail product sales

Certification

  • Virginia cosmetology license certification - June 2022
  • Barbicide certification - January 2021
  • Human trafficking and domestic abuse certification - March 2021

Timeline

Waxing Specialist

European Wax Center
08.2023 - Current

Salon Cosmetologist Level 2

Haircuttery
06.2022 - 08.2023

Basic Esthetics

Charlottesville Institute Of Modern Esthetics

High School Diploma -

Albemarle High School

Cosmetology License -

CATEC

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