Kaitlyn Kauffman
Commerce City,CO
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced with maintaining strong relationships with clients. Works hard alone or in teams with outstanding communication, demand for accountability and an approachable personality. Devoted to giving every customer a positive and memorable experience!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Customer Service Manager
Independent Insurance Agency - State Farm
Centennial, CO
07.2022 - Current
- Listen to customer needs to identify and recommend best products and services.
- De-escalate customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Develop thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Act as main point of contact in matters relating to client concerns and needs.
- Verify and update customer account information to keep details current.
- Reduce process lags by training employees on best practices and protocols.
- Resolve client issues in a timely manner while maintaining excellent customer service standards.
- Manage key account relationships, ensuring customer loyalty and retention.
General Manager
Wendy's International LLC
Arvada, CO
08.2019 - 05.2022
- Mitigated business risks by working closely with staff members and assessing performance.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Garbanzo Mediterranean Grill
Longmont, CO
02.2019 - 08.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Assistant Director of Food & Beverage
Stonebridge Companies - Marriott
Boulder, CO
08.2017 - 02.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant/bar/banquets/room service, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Updated computer systems with new pricing and daily food specials.
Server/Bartender
Rib City Grill
Arvada, CO
09.2014 - 08.2017
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Lead Server
McGuire's Irish Pub
Destin, FL
04.2011 - 08.2014
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Processed guest checks using POS system accurately.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
Education
High School Diploma -
Crestview Senior High School
Crestview06-2010
Skills
- Operations
- Employee training and orientation
- Business Administration
- Customer Relationship Management
- Sales Support
- Organizational Skills
Certification
- Property & Casualty Insurance Licenses
- Life & Health Insurance Licenses
References
References available upon request.
Timeline
Senior Customer Service Manager
Independent Insurance Agency - State Farm
07.2022 - Current
General Manager
Wendy's International LLC
08.2019 - 05.2022
General Manager
Garbanzo Mediterranean Grill
02.2019 - 08.2019
Assistant Director of Food & Beverage
Stonebridge Companies - Marriott
08.2017 - 02.2019
Server/Bartender
Rib City Grill
09.2014 - 08.2017
Lead Server
McGuire's Irish Pub
04.2011 - 08.2014
High School Diploma -
Crestview Senior High School
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