Summary
Overview
Work History
Education
Skills
Certification
Crafting
Languages
Timeline
Generic

Kaitlyn Keicher

Glendale,OR

Summary

Dedicated professional with a proven track record at HonorHealth, excelling in patient care and clinical documentation. Skilled in HIPAA compliance and known for exceptional customer service, I have significantly enhanced patient satisfaction. My ability to foster trust and efficiently manage medical records underscores a commitment to healthcare excellence. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Assistant

HonorHealth
08.2024 - 10.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Medical Assistant Externship

Phoenix Children's Hospital
02.2024 - 04.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Senior Caregiver

Brookdale Assisted Living
01.2023 - 04.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Maintained accurate documentation of patient care activities for regulatory compliance purposes.
  • Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Improved patient health outcomes through diligent monitoring and timely intervention.
  • Developed strong rapport with patients and families, fostering trust and open communication.
  • Collaborated with healthcare team members to provide comprehensive care plans for each patient.

Former Restaurant Server

Royal Oaks Lifecare Community
03.2022 - 01.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Lunch Monitor

Desert Heights Academy
08.2018 - 05.2019
  • Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
  • Collaborated with school staff to address any concerns or issues regarding student behavior during lunch periods.
  • Monitored students during lunchtime and provided verbal cues to students to manage behavior.
  • Monitored student behavior and implemented corrective actions.
  • Supported the implementation of school-wide policies and procedures related to student conduct during lunch hours.
  • Coordinated with fellow lunch monitors to provide comprehensive coverage of all areas within the designated eating space, maximizing supervision effectiveness.
  • Assisted in maintaining an orderly lunch line, ensuring students received their meals quickly and efficiently.
  • Reduced instances of bullying in the cafeteria by actively monitoring interactions between students and taking appropriate action when necessary.
  • Facilitated timely clean-up after each lunch period, preparing the space for subsequent groups of students to enjoy their meals comfortably.
  • Walked around cafeteria looking for spills and assisting students with opening food containers.
  • Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
  • Provided feedback to administration on lunchroom procedures and potential areas for improvement, contributing to the ongoing enhancement of student experiences during meal times.
  • Improved student behavior by implementing a structured lunchtime schedule and clearly communicating expectations.

Stay at Home Mom

Self-employeed
01.2017 - 08.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Nutrition Service Aide

HealthSouth Valley of the Sun Rehab Hospital
12.2015 - 01.2017
  • Supported dietitians with gathering and documenting patient information to aid in creating personalized nutrition plans.
  • Demonstrated flexibility by adapting swiftly to changing schedules or dietary requests from patients while consistently delivering high-quality service.
  • Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
  • Actively monitored food temperature throughout storage, preparation, and delivery processes to maintain food safety standards and prevent potential health risks.
  • Maintained accuracy in meal tray assembly, ensuring consistency in compliance with patients'' dietary requirements.
  • Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
  • Strengthened departmental knowledge by participating in ongoing training opportunities related to nutrition, food safety, and customer service.
  • Facilitated smooth operation of the nutrition department by managing inventory levels and preparing necessary supplies for daily use.
  • Streamlined meal delivery process for improved efficiency, ensuring timely distribution of meals across the healthcare facility.
  • Contributed to the creation of a positive dining atmosphere by engaging with patients in a polite and respectful manner, ensuring their comfort and satisfaction.
  • Supported the healthcare facility''s mission by consistently delivering exceptional nutrition service that contributed to overall patient wellbeing.
  • Assisted in reducing food waste by portioning meals accurately and efficiently based on patients'' needs.
  • Optimized workflow efficiency with proactive maintenance of kitchen equipment, minimizing potential downtime or disruptions in service.
  • Increased patient safety by adhering to strict sanitation guidelines during meal preparation and service.

Production Associate

Savers Thrift Store
06.2015 - 12.2015
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Organized work to meet demanding production goals.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Shift Manager/Key Holder Leader

McDonald's
05.2013 - 05.2014
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Contributed ideas for process improvements which led to reduced costs without compromising quality.

Cashier/Customer Service

KFC/TACOBELL
08.2011 - 05.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Medical Assistant - Medical Assisting

UEI Collage
Phoenix, AZ
04.2024

High School Diploma -

Penn Foster Career School
Scranton, PA
12.2014

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Medical Terminology
  • Vital Sign Monitoring
  • Vital signs monitoring
  • Direct Patient Care
  • Clinical Documentation
  • Procedure Assistance

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Crafting

I love to make things in my spare time.

Languages

English
Full Professional

Timeline

Medical Assistant

HonorHealth
08.2024 - 10.2024

Medical Assistant Externship

Phoenix Children's Hospital
02.2024 - 04.2024

Senior Caregiver

Brookdale Assisted Living
01.2023 - 04.2023

Former Restaurant Server

Royal Oaks Lifecare Community
03.2022 - 01.2023

Lunch Monitor

Desert Heights Academy
08.2018 - 05.2019

Stay at Home Mom

Self-employeed
01.2017 - 08.2018

Nutrition Service Aide

HealthSouth Valley of the Sun Rehab Hospital
12.2015 - 01.2017

Production Associate

Savers Thrift Store
06.2015 - 12.2015

Shift Manager/Key Holder Leader

McDonald's
05.2013 - 05.2014

Cashier/Customer Service

KFC/TACOBELL
08.2011 - 05.2013

Medical Assistant - Medical Assisting

UEI Collage

High School Diploma -

Penn Foster Career School

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Kaitlyn Keicher