Kaitlyn Keppler

• Prepared, rewrote and edited pieces to improve readability and impact.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
• Determined readiness of written pieces, made changes and approved final versions for publication.
• Interviewed sources and developed relationships with informants to obtain vital information for stories.

• Analyzed customers' issues and complaints and initiated corrective actions.
• Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.

• Coordinated schedules and timelines for events.
• Managed event logistics and operations.
• Performed event coordination for larger parties and gatherings.
• Managed administrative logistics of events planning, event booking and event promotions.
• Streamlined event efficiencies by accurately coordinating and managing customer itineraries.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Thirteen Club Honor Distinction

Minor in English