Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Ketcham

Fort Thomas,KY

Summary

Energetic [Job Title] highly effective at improving behavioral issues of even most problematic children. Offers solid hands-on experience and extensive coursework in childhood development and psychology. Background includes working with children exposed to violence and substance abuse or dealing with individual mental or physical limitations. Expertise includes developing plans, curriculum and activities to build skills and enhance development. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Child Life Specialist

Redwood School
02.2018 - Current
  • Observed children to recognize and maintain strong awareness of developmental progress.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Developed level-appropriate lessons and activities to support skill-building needs.
  • Built and maintained strong parent and student relationships.
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
  • Conducted educational, behavioral and well-being assessments.
  • Provided community resources and education to families to increase knowledge and advocacy skills.
  • Conducted child health, sensory and behavioral screenings and prepared observation results.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Encouraged children's emotional and social development.
  • Provided support and guidance to children in conflict resolution.
  • Responded to inquiries from parents and guardians.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.

Behavioral Health Specialist

DCCH
02.2018 - 02.2018
  • Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
  • Created progress reports, assessments and charting within required timeframes.
  • Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Self-motivated, with a strong sense of personal responsibility.

Receptionist

Ketcham Hardwood Floors
08.2016 - 02.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.

Education

Nursing

Northern Kentucky University
Newport, KY
05.2024

High School Diploma -

Highlands High School
Fort Thomas, KY
05.2016

Skills

  • Case History Compilation
  • Skill-Building Exercises
  • Analytical Skills
  • Community Resources
  • Milestones Understanding
  • Social Behaviors
  • Group and Individual Care
  • Critical Thinking
  • Positive Reinforcement Strategies
  • Supervise Workers
  • Early Childhood Education
  • Disabilities Familiarity
  • Emotional Development
  • Documentation Management
  • Purchase Orders
  • Self-Help Skills Development
  • Assessments Understanding

Timeline

Child Life Specialist

Redwood School
02.2018 - Current

Behavioral Health Specialist

DCCH
02.2018 - 02.2018

Receptionist

Ketcham Hardwood Floors
08.2016 - 02.2018

Nursing

Northern Kentucky University

High School Diploma -

Highlands High School

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Kaitlyn Ketcham