KAITLYN KIEDROWSKI
Burlington,WI
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Medicine Registered Nurse
Aurora Health Care
09.2025 - Current
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Telephone Triage Registered Nurse
Advocate Aurora Health Care
11.2024 - 09.2025
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Fostered a positive work environment within the telephone triage nursing team, promoting open communication and collaboration among colleagues.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Registered Nurse Immediate Care/Lead Registered Nurse
Advocate Aurora Health Care
03.2023 - 11.2024
- Lead for 5 urgent cares. Including Burlington, Paddock Lake, Waterford, Elkhorn and Lake Geneva.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Evaluated patient histories, complaints, and current symptoms.
Registered Nurse Family Medicine
Advocate Aurora Health Care
10.2021 - 07.2023
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Leveraged feedback and process improvement opportunities to create a safer and healthier environment and increase patient satisfaction.
- Triaged incoming phone calls from patients and used critical thinking to determine the appropriate destination for patients.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
Cardiac Stepdown Registered Nurse/Registered Nurse Extern
Froedtert Hospital
12.2018 - 10.2021
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Changed dressings, cleaned wounds and monitored vital signs of up to 4 patients concurrently with focus on quality care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Handled a high volume of complex patients by prioritizing tasks and effectively delegating responsibilities to other team members, resulting in efficient patient care.
- Reduced complications post-surgery through diligent assessment, intervention, and timely communication with the interdisciplinary team.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ07.2021
Associate of Science - Nursing
Bryant & Stratton College
Wauwatosa, WI07.2019
Skills
Precepting
Certification
- Licensed Registered Nurse
- Basic Life support
Timeline
Family Medicine Registered Nurse
Aurora Health Care
09.2025 - Current
Telephone Triage Registered Nurse
Advocate Aurora Health Care
11.2024 - 09.2025
Registered Nurse Immediate Care/Lead Registered Nurse
Advocate Aurora Health Care
03.2023 - 11.2024
Registered Nurse Family Medicine
Advocate Aurora Health Care
10.2021 - 07.2023
Cardiac Stepdown Registered Nurse/Registered Nurse Extern
Froedtert Hospital
12.2018 - 10.2021
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Bryant & Stratton College