Kaitlyn Kight
Hilliard,FL
Summary
Professional administrative expert with strong focus on supporting executive leadership. Demonstrates exceptional organizational and communication skills, ensuring seamless operations. Skilled in managing schedules, coordinating meetings, and handling confidential information. Known for adaptability, teamwork, and delivering consistent results in dynamic environments.
Overview
11
11
years of professional experience
Work History
Lodge Owner/Manager of Operations
The Lodge at Hartley Oaks
Folkston Ga
07.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Recruited additional volunteers to support event planning, execution, and follow-up tasks.
- Supported event planning logistics, coordinating venues, equipment rentals, and catering services as needed.
- Assisted with event planning logistics for corporate functions, ensuring seamless execution of important gatherings.
Registration/Office Specialist
Baptist Health Medical Center
Jacksonville FL
07.2021 - 07.2024
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Increased accuracy in financial recordkeeping by diligently reconciling expense reports and tracking budget expenditures.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education Coordinator
Brooks Rehabilitation Hospital
Jacksonville, FL
05.2014 - 07.2021
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Assisted with planning and coordinating day-to-day and special program activities.
- Enhanced director's productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
Education
High School Graduate -
West Nassau High School
05.2014
Florida State College of Jacksonville
03.2025
Skills
- Time management
- Multitasking
- Organizational skills
- Medical terminology
- Insurance knowledge
- Billing knowledge
- Payment collections
- HIPAA compliance
- Office management
- Scheduling programs
- Meditech
- Theraoffice
- Microsoft Office
- Team player
- Customer service
- Professional appearance
- Communication skills
- Competitive spirit
- Operations management
- Strategic planning
- Staff management
- Marketing
- Financial management
Key Qualifications
- Manages time efficiently with exceptional multitasking and organizational skills
- Knowledge of medical terminology and procedures
- Understanding of insurance, billing, and payment collections
- Complete understanding of HIPPA confidentiality laws and procedures
- Proficient in office management scheduling programs Meditech and Theraoffice as well as Microsoft Office
- A team player who is willing to pitch in with all aspects of practice management.
- Professional appearance and demeanor, well-spoken, friendly and presentable at all times.
- Competitive spirit with a strong desire to excel, able to provide excellent customer service while working in difficult environments
Timeline
Lodge Owner/Manager of Operations
The Lodge at Hartley Oaks
07.2024 - Current
Registration/Office Specialist
Baptist Health Medical Center
07.2021 - 07.2024
Education Coordinator
Brooks Rehabilitation Hospital
05.2014 - 07.2021
Florida State College of Jacksonville
High School Graduate -
West Nassau High School