Kaitlyn Kissinger
Salisbury,MD
Summary
Seasoned Community Support worker with a background in facilitating and developing positive community relations. Experience includes fostering strong relationships, managing volunteer resources, and coordinating for community outings. Strengths lie in team leadership, problem-solving abilities, and effective communication skills. Previous work impact entails improving community engagement and successfully implementing support initiatives. Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic. Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DDA Community Support
The Arc of Central Chesapeake Region
Linthicum Heights, MD
12.2022 - Current
- Participated in team meetings, providing input regarding client care plans.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Provided support to individuals with disabilities in activities of daily living.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Monitored medications and assisted with medication administration as needed.
- Organized social events to promote community involvement among clients.
- Provided transportation for clients to various appointments or activities as required.
Transport
Holloway Funeral Home
Salisbury, MD
07.2021 - 09.2023
- Loaded and unloaded cargo in the vehicle to ensure safe transport.
- Organized goods for easy access and transportation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delegated tasks appropriately according to individual skill sets.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Loaded and unloaded delivery vehicles with required packages, documents or other materials for specific routes.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Server
Blu Crab House And Raw Bar / Embers Tap House
Ocean City, MD
03.2018 - 03.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
Server
Bob Evans Restaurant
Salisbury, MD
10.2016 - 08.2019
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Behavior Health Technician /Mental Health Technician
Warwick Manor Behavorial Health
East New Market, MD
01.2015 - 10.2017
- Educated clients on healthy lifestyle habits, including proper nutrition and exercise regimes.
- Maintained accurate records of client progress and behaviors.
- Facilitated group therapy sessions for clients dealing with a variety of mental health disorders.
- Collaborated with multidisciplinary team members to develop individualized treatment plans for each client.
- Led recreational activities for clients to foster socialization skills development.
- Monitored clients' physical and emotional wellbeing.
- Documented patient interactions in compliance with HIPAA requirements.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Transcribed psychiatrist's notes accurately into the system.
- Developed treatment plans for individuals with substance abuse, personality disorders, anxiety, depression, or other mental health issues.
Education
GED -
Delaware Technical Community College
DE02-2012
Associate of Applied Science - Criminal Justice
Worwic Community College
Salisbury, MDSkills
- Transportation coordination
- Conflict mediation
- Workload balancing
- Team collaboration
- Multitasking and organization
- Sales techniques
- Exceptional customer service
- Point of sale (POS) system operations
- Charting and clinical documentation
- Behavior observation
- Case documentation
- Discharge planning
- Clinical documentation
- Crisis handling
- Mental health support
- De-escalation strategies
- Behavioral management
- Individualized care planning
Certification
- CPR held since 2022
- First Aid held since 2022
- Certified Medication Technician gained Jan 2025
Timeline
DDA Community Support
The Arc of Central Chesapeake Region
12.2022 - Current
Transport
Holloway Funeral Home
07.2021 - 09.2023
Server
Blu Crab House And Raw Bar / Embers Tap House
03.2018 - 03.2022
Server
Bob Evans Restaurant
10.2016 - 08.2019
Behavior Health Technician /Mental Health Technician
Warwick Manor Behavorial Health
01.2015 - 10.2017
GED -
Delaware Technical Community College
Associate of Applied Science - Criminal Justice
Worwic Community College
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