Kaitlyn Klatt
Elk River,US
Summary
Experienced professional specializing in social media management, digital marketing, and client experience. Skilled in creating impactful content, enhancing brand visibility, and driving customer retention. Proficient in tools like Canva, Squarespace, and Buffer, with expertise in client onboarding and streamlining operations to improve satisfaction. Dedicated to delivering exceptional results through innovative marketing strategies and strong relationship management.
Overview
8
8
years of professional experience
Work History
Client Experience and Marketing Director / Head of Administrative Team
Gray CPA, LLC
12.2021 - Current
- Managed all social media accounts for the business, including drafting content (images, graphics, captions) and engaging with the audience.
- Created graphics and visuals using Canva to align with the brand’s style.
- Scheduled and monitored posts on social media platforms using Buffer.
- Wrote blogs and newsletters to share updates, promote services, and engage with clients.
- Built, maintained, and updated the company website on Squarespace, ensuring functionality and design consistency.
- Oversaw client onboarding and enhanced retention through improved customer relationship processes.
- Managed financial records and bookkeeping using QuickBooks Online, ensuring accuracy and compliance.
- Utilized HubSpot CRM, Microsoft 365, and SharePoint for client tracking, document management, and streamlined operations.
- Executed email marketing campaigns with MailChimp to increase brand visibility and customer engagement.
- Analyzed feedback from clients and campaigns using tools like SurveyMonkey to improve strategies.
- Collaborated with team members and managed internal communication using Microsoft Teams.
- Developed promotional strategies and created content to attract new clients and increase brand recognition.
Business Owner
Caring Solutions LLC
Buffalo, US
01.2021 - 12.2022
- Led the onboarding of new clients and employees, ensuring seamless transitions and integration.
- Orchestrated social media and marketing campaigns to enhance brand visibility and attract new clients.
- Managed bookkeeping and processed payroll, maintaining accurate financial records in compliance with tax regulations.
- Handled client communication promptly, resulting in high levels of customer satisfaction and retention.
- Conducted interviews and oversaw onboarding for new employees, ensuring smooth integration into the company culture.
Marketing Assistant (Temporary)
GeoComm
Saint Cloud, US
08.2021 - 12.2021
- Created and posted on social media platforms to promote products, events, and presentations, enhancing online presence and engagement with target audiences.
- Developed and distributed promotional emails for events, driving attendance and increasing awareness of company offerings.
- Followed up with event attendees and analyzed response data, providing insights to improve future marketing strategies and event outcomes.
- Coordinated shipping logistics to and from trade shows, ensuring timely delivery of materials and smooth operations during events.
- Prepared and distributed detailed itineraries for trade shows, ensuring that attending staff were well-informed and prepared for all event activities.
- Registered and managed payments for trade shows, handling all administrative aspects to secure company participation and maximize event opportunities.
Receptionist
Camping World
08.2020 - 02.2021
- Promptly and warmly greeted visitors, answered phone calls, directed customers to the appropriate representative or department, and ensured a positive first impression and efficient service.
- Entered new inventory data into the accounting system, maintaining accurate and up-to-date records to support inventory management and financial reporting.
- Distributed mail, including interoffice, courier, and regular mail, and coordinated courier pickups, ensuring timely and organized communication within and outside the company.
- Coordinated and processed all necessary documents for the Service Department, streamlining workflows, and supporting operational efficiency.
- Assisted with title work as needed, providing additional support to ensure accurate and timely completion of necessary paperwork.
Breakfast Attendant
Marriott International, Inc.
Maple Grove, US
08.2019 - 08.2020
- Set up and maintained breakfast bar, ensuring a welcoming and well-organized area for guests in accordance with brand standards.
- Took inventory of food, beverages, and supplies needed each day, accurately tracking stock levels to prevent shortages and ensure availability.
- Ordered or purchased food supplies as required, managing inventory and sourcing quality products to meet daily demands.
- Prepared foods according to hotel standards, maintaining high quality and presentation for guest satisfaction.
- Kept the breakfast area clean, including removing trash, and cleaning counters, cabinets, and floors to ensure a hygienic and pleasant environment.
- Listened and responded to guests’ requests and complaints, providing prompt and courteous service to enhance the overall guest experience.
- Supported guest service as a primary focus of the hotel, ensuring all interactions were positive and reflective of the hotel's commitment to excellent service.
- Interacted with guests to offer assistance and create a friendly and inviting atmosphere during breakfast hours.
Nanny / Household Manager
Rice Family
Medina, US
07.2018 - 08.2019
- Transported children to and from school, lessons, appointments, and other events, ensuring timely and safe arrival at each destination.
- Coordinated daily activities that fostered educational development and social skills, providing engaging, age-appropriate experiences.
- Created a fun, secure, inspiring, and comfortable environment, prioritizing the children's well-being, and ensuring a positive atmosphere at home.
- Supervised children during their parents' vacations, business trips, or weekend getaways, managing all daily routines and maintaining stability in their absence.
- Handled full responsibility for medication and any other medical needs, ensuring accurate administration, and monitoring health requirements.
- Maintained cleanliness in the household, managed grocery shopping, and handled various appointments, ensuring the home ran smoothly and efficiently.
Copy and Print Associate
Office Depot OfficeMax
Dothan, US
10.2016 - 06.2018
- Processed orders from businesses and customers for printing or copying documents, ensuring accuracy, and meeting specific requirements.
- Completed binding, cutting, and folding projects, providing high-quality finishing touches to documents and materials.
- Coordinated with full-service printers for specialized jobs, managing the workflow, and ensuring the timely completion of complex print requests.
- Dispatched completed work using various shipping services, ensuring prompt and reliable delivery to clients.
- Operated and maintained a cash register, handling transactions efficiently, and providing excellent customer service at the point of sale.
- Answered and responded to calls and emails regarding services, addressing inquiries, and providing information to assist customers effectively.
Education
Associate - Elementary Education with Early Childhood Education Emphasis
Arizona Western College
12.2018
Skills
- Customer Relationship Management: Customer Service, Customer Retention, Client Engagement, Conflict Management
- Communication & Collaboration: Communication Skills, Leadership, Organizational Skills, Team Collaboration
- Marketing & Digital Skills: Digital Marketing, Social Media Management, Email Marketing, Content Strategy, SEO
- Administrative & Office Skills: Office Management, Data Entry, Project Management, Computer Skills, Organizational Skills
- Technical Proficiency: Microsoft Office (Excel, Word, Outlook, PowerPoint), Adobe Acrobat, CRM Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementCompany CultureTimeline
Client Experience and Marketing Director / Head of Administrative Team
Gray CPA, LLC
12.2021 - Current
Marketing Assistant (Temporary)
GeoComm
08.2021 - 12.2021
Business Owner
Caring Solutions LLC
01.2021 - 12.2022
Receptionist
Camping World
08.2020 - 02.2021
Breakfast Attendant
Marriott International, Inc.
08.2019 - 08.2020
Nanny / Household Manager
Rice Family
07.2018 - 08.2019
Copy and Print Associate
Office Depot OfficeMax
10.2016 - 06.2018
Associate - Elementary Education with Early Childhood Education Emphasis
Arizona Western College
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