Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Generic

Kaitlyn Kraguljac

Cincinnati

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

NOMS Access Orthopaedics
01.2025 - 08.2025
  • Managed patient check-in and check-out processes, ensuring smooth flow of operations. I would create appointments for patients along with ensuring all correct demographics.
  • Scheduled appointments and coordinated referrals, improving patient accessibility to services.
  • Maintained accurate patient records using epic systems, enhancing data integrity.
  • Responded to patient inquiries with professionalism, fostering positive patient relationships.


Crew Member

Dairy Queen Grill & Chill
06.2020 - 08.2023
  • Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Performed cashier duties such as taking orders, collecting payments, and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Wiped down tables and equipment, swept and refilled stock.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Cashier

Marshalls
01.2022 - 06.2023
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Valley Forge High School
05-2023

Physician Assistant

University of Cincinnati
Cincinnati, OH

Skills

  • Positive guest interactions
  • Cleanliness standards
  • Task prioritization
  • Tech-Savvy
  • Telephone skills
  • Effective prioritization
  • Goal setting
  • Verbal and written communication

Timeline

Medical Receptionist

NOMS Access Orthopaedics
01.2025 - 08.2025

Cashier

Marshalls
01.2022 - 06.2023

Crew Member

Dairy Queen Grill & Chill
06.2020 - 08.2023

Physician Assistant

University of Cincinnati

High School Diploma -

Valley Forge High School

Education and Training

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