Kaitlyn Kroh
Bismarck,ND
Summary
Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Along with being a proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Boutique L
08.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts upon availability and hours given for each person.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Boosted customer engagement with the implementation of innovative social media initiatives.
- Managed cash drawer, ensuring proper handling and balancing at the end of each shift.
- Participated in regular training sessions to stay current on new products, promotions, and store policies.
CEC (Customer Experience Coordinator)
TjMaxx
12.2018 - 08.2021
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflow by maintaining a well-organized system and work area.
- Improved team productivity with regular communication and progress updates with a collaborative work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained multiple staff on correct procedures and optimization strategies of customer service.
- Analyzed and understood situation to develop action plan.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Century High School
Bismarck, ND05-2020
Skills
- Team motivation
- Money Handling
- Google Drive
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
- Microsoft Office
- Dependable and Responsible
- Flexible and Adaptable
- Detail Oriented
- Key Organization Skills
Timeline
Assistant Manager
Boutique L
08.2021 - Current
CEC (Customer Experience Coordinator)
TjMaxx
12.2018 - 08.2021
High School Diploma -
Century High School
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