Kaitlyn Kuczynski
Dunkirk,MD
Summary
Hardworking and driven college student with goals flourishing in the Business field and Supply Chain. Bringing forth a strong academic, work, and extracurricular background. Organized and dedicated worker with proven track record of providing exceptional customer service and adaptability in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Financial Secretary
Gamma Sigma Sigma, Penn State University
09.2023 - Current
- Key Member of Community Service Sorority
- Oversee and manage the budget for all major events and complete audit forms
- Ensure membership dues and fees are collected
- Inform sorority officials regarding financial responsibilities and the state of the budget
- Manage proper payments of fees and outstanding balances by the chapter
- Enhance financial transparency by implementing accurate record-keeping practices for all transactions.
- Verify processing information and deposit received funds into organizational account.
- Contribute to the development of annual budgets by providing valuable input based on historical data analysis.
Hostess and Waitress
Mama Lucia Italian Restaurant
02.2021 - Current
- Maintain customer satisfaction by clarifying questions about orders and specialty items
- Ensure steady turnaround and flow by utilizing strong multitasking skills to enhance business performance
- Demonstrate strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Train new staff, sharing best practices for maintaining a positive customer experience
- Increase overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maximize table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Reduce wait times for guests by effectively coordinating with other team members during peak hours.
- Enhance customer experiences by efficiently managing reservations and seating arrangements.
- Exhibit strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Ensure smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Streamline communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborate with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrate adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Bachelor of Science - Business Management
Penn State University
State College05.2026
High School Diploma -
Northern High School
Dunkirk, MD05.2022
Skills
- Teamwork
- Problem Solving
- Communication
- Leadership
- Ability to Multitask
- Customer Service
- Computer Skills: Microsoft Office, Excel
- Effective Time Management
Timeline
Financial Secretary
Gamma Sigma Sigma, Penn State University
09.2023 - Current
Hostess and Waitress
Mama Lucia Italian Restaurant
02.2021 - Current
Bachelor of Science - Business Management
Penn State University
High School Diploma -
Northern High School
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