Kaitlyn Kurrus
BRIGHTON,TN
Summary
Detail-oriented individual with exceptional communication . Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical billing and coding position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advanced Patient Care Technician
The Little Clinic
01.2024 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Cared for patients by providing personal assistance and ambulation.
- Cleaned and sterilized instruments, equipment and surfaces.
- Triaged patients in office or by phone to assess severity of conditions.
- Assisted physicians in diagnosis and treatment of patients.
- Participated in clinic staff meetings to discuss patient care.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
Patient Access Representative
West Tennessee Healthcare
06.2021 - 09.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
Housekeeper
West Tennessee Healthcare
08.2018 - 08.2021
- Managed the classroom setting to ensure students completed the work left for them while maintaining a safe environment for the students
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
Education
Certificate - Medical Billing And Coding
DeVry University
12-2024
Skills
- Medical equipment operation
- Infection control practices
- Documentation accuracy
- Vital signs monitoring
- Healthcare ethics
- Infection prevention
- Restocking supplies
- Bed preparation
- Healthy meal preparation
- Patient assistance
- Vitals documentation
- Specimen collection
- Professional bedside manner
- Compassionate care
Additional Information
Medical Biller and Coder
Certification
- CCS - Certified Coding Specialist
Timeline
Advanced Patient Care Technician
The Little Clinic
01.2024 - Current
Patient Access Representative
West Tennessee Healthcare
06.2021 - 09.2024
Housekeeper
West Tennessee Healthcare
08.2018 - 08.2021
Certificate - Medical Billing And Coding
DeVry University
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