Kaitlyn Lafata
Clinton Township,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Signs365
Shelby Township, MI
01.2024 - Current
- Maintained accurate records of customer interactions and transactions.
- Recommended products based on customer preferences and needs.
- Handled high-volume calls while maintaining a professional demeanor.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Recruiter
Advanced Resource Managers
Clinton Township, MI
04.2022 - 11.2023
- Responsible for recruiting candidates from light industrial roles to technical roles.
- Completed paperwork for new hires.
- Maintained relationships and acted as point of contact for contract workers.
- Maintained relationships with clients and hiring managers.
- Performed candidate searches using Indeed, LinkedIn, and Avionte.
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Provided recruitment reports to Account Managers.
- Facilitated the negotiation process.
- Worked closely with managers to gain a comprehensive understanding of the company's hiring needs for every role.
- Managed the full recruiting lifecycle across a variety of open roles, helping managers find, hire, and retain quality candidates.
- Remain active with job boards, social networks, and platforms for finding quality candidates and create and post job descriptions.
- Terminated contractors as necessary and completed termination paperwork.
Recruiter
Green Arrow Enterprise
Shelby Charter Township, MI
05.2021 - 03.2022
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Conducted orientations, drug screenings, and onboarding.
- Maintained relationships with contract workers.
- Terminated contractors as necessary.
Assistant Store Manager
Calvin Klein
Auburn Hills, MI
09.2017 - 04.2021
- Participated in daily conference calls.
- Managed corporate communications.
- Executed floor sets and managed visual merchandising.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Implemented promotional campaigns to increase brand awareness and attract new customers.
Sales Lead Keyholder
Soma Intimates
Troy, MI
07.2015 - 08.2017
- Executed monthly floorsets and maintained visuals.
- Promoted service and selling to exceed customer expectations and build loyal consumer relationships.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Tracked inventory levels for restocking merchandise when necessary.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Greeted customers and provided assistance with product selection.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Waitress
Max & Erma's
Sterling Heights, MI
08.2014 - 07.2015
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Organized take-out orders efficiently according to customer requests.
Assistant Store Manager
Payless Shoesource
Sterling Heights, MI
06.2013 - 08.2014
- Promoted to Assistant Manager after 6 months, started as a Sales Associate.
- Managed a team of 6.
- Processed incoming shipments.
- Opened and closed the store.
- Handled cash and balanced registers.
- Executed store recalibrations.
- Maintained employee schedules.
- Provided customer service.
- Dropped off nightly bank deposits.
- Assisted with interviewing and hiring process.
- Trained new employees.
Education
High School Diploma -
Center Line High School
05.2012
Some College in Marketing -
Macomb Community College
Skills
- Customer Service
- Sales Merchandising
- Time Management
- Training and Onboarding
- Team Collaboration
- Recruiting and Sourcing
- Talent Acquisition
- Applicant Tracking Systems
References
References available upon request.
Timeline
Customer Service Representative
Signs365
01.2024 - Current
Recruiter
Advanced Resource Managers
04.2022 - 11.2023
Recruiter
Green Arrow Enterprise
05.2021 - 03.2022
Assistant Store Manager
Calvin Klein
09.2017 - 04.2021
Sales Lead Keyholder
Soma Intimates
07.2015 - 08.2017
Waitress
Max & Erma's
08.2014 - 07.2015
Assistant Store Manager
Payless Shoesource
06.2013 - 08.2014
High School Diploma -
Center Line High School
Some College in Marketing -
Macomb Community College
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