Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Lee

Oakland,CA

Summary

Highly skilled in customer service with valuable experience as a sales associate, very strong communication and interpersonal skills. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the any jobs reputation for excellence in service. Demonstrated adaptability and leading to increased customer satisfaction and repeat business.

Overview

6
6
years of professional experience

Work History

Team Leader

Tutti Fruitti Frozen Yogurt
Oakland, CA
12.2024 - Current
  • Supervised team operations to ensure efficient service delivery.
  • Trained new staff on product offerings and customer service protocols.
  • Assisted in creating a welcoming environment for customers and staff.
  • Managed inventory levels and conducted stock replenishment as needed.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Cashier

Rite Aid
Oakland, CA
03.2023 - 07.2025
  • Assisted customers with product inquiries and provided excellent service.
  • Ensured store cleanliness by organizing merchandise and restocking shelves.
  • Verified price tags and promotions to ensure accurate customer billing.
  • Trained new cashiers on register operations and customer service techniques.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Managed returns and exchanges according to store policies effectively.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Packer

Amazon
Oakland, CA
06.2023 - 12.2023
  • Packaged customer orders efficiently for timely shipment to meet delivery schedules.
  • Inspected products for quality assurance before packaging to prevent damage during transit.
  • Assisted in training new staff on packing techniques and safety protocols effectively.

Server Assistant

Killiney Kopitiam
Palo Alto, CA
05.2021 - 03.2023
  • Assisted servers by delivering food and beverages promptly to guests.
  • Maintained cleanliness of dining area by clearing tables and resetting for new guests.
  • Supported inventory management by restocking supplies and monitoring kitchen needs.

Cashier

Jack in the Box
Oakland, CA
03.2020 - 02.2021
  • Maintained accurate cash registers and handled cash, credit, and debit payments.
  • Ensured store cleanliness by organizing merchandise and restocking shelves.
  • Assisted customers with product inquiries and provided excellent service.
  • Trained new cashiers on register operations and customer service techniques.

Server

Xingones
Oakland, CA
05.2019 - 05.2020
  • Provided excellent customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area.

Education

High School Diploma -

Oakland High School
Oakland, CA
05-2022

Skills

  • Customer service
  • Team leadership
  • Inventory management
  • Cash handling
  • Point-of-sale operation
  • Customer relationship management
  • Staff training
  • Problem solving
  • Effective communication
  • Time management
  • Professional appearance
  • Positive and professional
  • Server training

Timeline

Team Leader

Tutti Fruitti Frozen Yogurt
12.2024 - Current

Packer

Amazon
06.2023 - 12.2023

Cashier

Rite Aid
03.2023 - 07.2025

Server Assistant

Killiney Kopitiam
05.2021 - 03.2023

Cashier

Jack in the Box
03.2020 - 02.2021

Server

Xingones
05.2019 - 05.2020

High School Diploma -

Oakland High School

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