Kaitlyn Lilja
Orlando
Summary
I want to be a leader at the Walt Disney Company because I’m passionate about supporting cast members and being a resource on which they can rely to succeed and grow. As a Guest Experience Manager, I’m excited to foster a positive environment where cast members feel valued, heard, and empowered to create magic for our guests.
Overview
3
3
years of professional experience
Work History
Coordinator | General Teller | Trainer
Disney’s Hollywood Studios – Backlot Express, Dockside Diner, Epic Eats
01.2023 - Current
- Supervise and close multiple high-volume locations, leading over 250 cast members to ensure smooth daily operations.
- Lead, mentor, and train Cast Members and existing cast members, ensuring adherence to Disney's exceptional service standards and operational procedures.
- Accountable for creating banks and maintaining different funds of up to $1,600 for multiple locations, in accordance with Advisory and Assurance guidelines.
- Manage scheduling, delegation of responsibilities, and problem resolution to ensure efficiency during peak hours, utilizing the Cast Deployment System.
- Monitor and uphold state food safety and quality standards, conducting regular audits, and implementing improvements. Ensuring food quality in accordance with HACCP procedures.
- Collaborate with leaders to develop and improve operational strategies for better workflow and guest satisfaction.
- Helped change and improve GT processes in accordance with A&A.
- Onboard new Coordinators and provide them with a step-by-step checklist for location operations
Education
Bachelor of Science - Psychology, Forensics, Criminal Justice
The University of Central Florida
Skills
- Staff training
- Operational efficiency
- Cash management
- Food safety compliance
- Scheduling coordination
- Customer relationship management
- Team leadership
- Problem resolution
- Project management
- Mentorship development
- Conflict resolution
- MS office
- CDS
- DSP
- PowerPoint
- Excel
- CHEFS
Projects
Weekly Dish Audit, Weekly High Chair Audit, GT Processes Binder, Counter Stocker Checklist
Timeline
Coordinator | General Teller | Trainer
Disney’s Hollywood Studios – Backlot Express, Dockside Diner, Epic Eats
01.2023 - Current
Bachelor of Science - Psychology, Forensics, Criminal Justice
The University of Central Florida
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