Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
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Kaitlyn Love

Hixson,TN

Summary

Senior Assistant Manager with 7 years of experience leading teams and supporting operations in fast-paced customer service environments. Magna Cum Laude graduate with a 3.72 GPA and Dean's List recognition all 8 semesters. Known for professionalism, adaptability, and a strong work ethic, with a proven record of consistently exceeding expectations. Skilled at fostering positive team dynamics, resolving challenges efficiently, and maintaining high standards of service. Committed to driving results and contributing to organizational success.

Overview

7
7
years of professional experience

Work History

Senior Assistant Manager

CEC Entertainment
10.2018 - Current
  • Supervise, train, and support a full team of employees while maintaining company standards for service, cleanliness, and safety.
  • Make daily operational decisions related to scheduling, labor control, and time management in a fast-paced environment.
  • Manage labor costs effectively while supporting business needs, regularly working 50 hours per week.
  • Oversee merchandise and kitchen inventory, including placing weekly truck orders, receiving shipments, and entering inventory into company systems.
  • Handle cash transactions and financial procedures, including counting tills and completing money checkouts.
  • Provide exceptional customer service through in-person and phone interactions, resolving issues quickly and professionally.
  • Consistently adapt to staffing changes by covering shifts as needed and maintaining smooth operations during call-outs.


Education

Bachelor of Science - Psychology

University of Tennessee At Chattanooga
615 McCallie Ave
05-2024

Skills

  • Staff Training and Development
  • Customer Service
  • Problem-Solving
  • Adaptability and Flexibility
  • Time Management
  • Decision-Making
  • Attention to Detail
  • Excellent Communication
  • Multitasking and Organization
  • Cash handling and Financial Accuracy
  • Sales and Upselling
  • Inventory Management
  • Microsoft Word, Excel, and Outlook

Awards

Area of Impact (AOI) Manager of the Quarter (Cashier AOI) — Q1 2023; Q4 2024

  • District-level recognition for outstanding leadership and performance in sales growth, merchandise management, budget control, and operational standards.

Accomplishments

  • Awarded #1 Pass Seller in the District (2023) across 18 stores in 4 states.
  • Awarded #2 Pass Seller in Store (2024).

Timeline

Senior Assistant Manager

CEC Entertainment
10.2018 - Current

Bachelor of Science - Psychology

University of Tennessee At Chattanooga

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