Kaitlyn Luther

My duties were to read and understand patient care reports or transport call reports and correctly code them using ICD-10. I was also in charge of doing the billing for the contracts with other facilities. I would print the invoices and make spreadsheets and send them to the appropriate employees at those locations which also involved working with the other employees at these facilities as well as my own. Also, I did follow up on patient accounts and contacted their insurance companies to help get the issues (if any) resolved as well as answering phones to assist patients and/or their families and take payments. Also included;

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Responded to customer concerns and questions on daily basis.
• Executed billing tasks and recorded information in company databases.

• Traveled to various medical offices throughout the Lexington/ Columbia, SC area where I trained others on the skills that were required in their particular area, as well as basic knowledge of other areas
• This included how to use the systems and how to interact with others in a calm manner and how to present yourself in that workplace
• After training these individuals, I would send in an overview of my opinions to my supervisor and we would come to a decision together as to where to place these employees.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing and filing documents.

• Regular office duties to offices which depended on which office needed extra help
• Such as patient check in/out, updating patient demographics, insurance claims, billing entries, etc.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.

• My responsibilities were to greet guests, take their orders and keep them happy while helping around the restaurant in different ways such as cooking or answering calls
• I also trained the new employees
• I would train them on the menu and how to accurately take orders and use our computer system
• Also, I picked up shifts to help bartend when needed.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

• I was the trainer and coordinator of all birthday festivities which included but not limited to; calling the parents of the children to walk through the different options and explain in full
• I would make the party schedule for the week and was in charge of keeping up with cancellations or fitting in last minute plans
• I was also the employee in charge of all of the other employees so I would do my own parties while assisting other co-workers
• Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
• Kept facilities clean and prepared party areas promptly for upcoming events.
• Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
• Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.