Summary
Overview
Work History
Education
Skills
Certification
Assessments
License
Personal Information
Work Availability
Timeline
Hi, I’m

Kaitlyn Lynch

Orlando,FL
Kaitlyn Lynch

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
years of professional experience
1
Certification

Work History

Laderach USA

Chocolatier
10.2023 - Current

Job overview

  • Maintain a well-organized and hygienic retail environment to ensure efficient operations and a positive customer experience
  • Provide comprehensive customer service, including product sampling and transaction processing, to enhance client satisfaction and loyalty.

Alorica

Work From Home - College Board Educator (Temp)
08.2023 - 11.2023

Job overview

  • Provided comprehensive support to customers, resolving issues and addressing concerns to ensure satisfaction with educational products and services
  • Accurately documented interactions for quality assurance and complied with reporting requirements to enhance service delivery
  • Updated and maintained customer information databases to guarantee accuracy and improve future customer service experiences.

CAVA

Crew Member
08.2022 - 08.2023

Job overview

  • Ensured food safety by identifying and discarding expired or spoiled items, mitigating potential health risks and cross-contamination
  • Delivered customer service by resolving complaints through dish remakes and issuing refunds, enhancing guest satisfaction
  • Maintained operational efficiency by accurately processing transactions and managing portion control during ingredient preparation
  • Upheld cleanliness and sanitation standards by washing utensils and sanitizing surfaces, contributing to a safe and inviting dining environment.

Hungry Howie's Pizza

Shift Manager
02.2018 - 12.2022

Job overview

  • Processed financial transactions using a POS system, ensuring accurate handling of cash and credit payments
  • Prepared and expedited customer orders, adhering to food safety protocols and ensuring timely delivery
  • Upheld quality control by monitoring ingredient freshness and executing proper sanitation procedures
  • Resolved customer service inquiries, efficiently addressing concerns and maintaining satisfaction.

CVS Health

Pharmacy Technician
02.2021 - 11.2021

Job overview

  • Accurately processed prescription orders by interpreting physician directives, ensuring safety through adherence to established protocols
  • Prepared and dispensed medications, conducted final order reviews for accuracy, and maintained strict patient confidentiality per HIPAA guidelines
  • Managed pharmaceutical inventory, including the removal of expired medications, and provided customer service including transaction processing and inquiries.

Walgreens

Pharmacy Technician Externship
11.2020 - 01.2021

Job overview

  • Interpreted and processed prescription orders, ensuring accuracy and adherence to safety protocols, while effectively dispensing and labeling medications
  • Maintained strict patient confidentiality in line with HIPAA standards and conducted inventory management, including the removal of expired products and record maintenance
  • Supported pharmacy operations by assisting with the preparation and reconciliation of third-party insurance claims and providing customer service through greeting patrons, handling inquiries, and managing transactions.

Education

Auguste Escoffier School of Culinary Arts

Associate's degree from Baking and Pastry
06.2024

University Overview

Southern Technical College

03.2023

University Overview

Medicine Technician

Ultimate Medical Academy

ASSOCIATE OF SCIENCE degree from HEALTH SCIENCE
01.2022

University Overview

Skills

  • Sales
  • Order Entry
  • Office Experience
  • Customer Service
  • Typing
  • Shift Management
  • Medical Terminology
  • Cooking
  • Medication Administration
  • Workday
  • Microsoft Office
  • Pos
  • Hospitality
  • English
  • Pharmacy Technician Experience
  • Baking
  • Knife Skills
  • Communication Skills
  • Call Center
  • Guest Services
  • Technical Support
  • Hipaa
  • Leadership
  • Cash Handling (8 Years)
  • Supervising Experience
  • Order Fulfillment
  • Kitchen Management Experience
  • Food Safety
  • Microsoft Word
  • Surveillance
  • Catering experience
  • Team Management
  • Food Safety Regulations
  • Packaging

Certification

  • Registered Pharmacy Technician
  • Pharmacy Technician Certification
  • Certified Medication Technician
  • Driver's License
  • Class D Security

Assessments

Assessments
  • Retail customer service, Proficient, 11/01/22, Responding to customer situations in a retail setting
  • Home health aide skills, Proficient, 06/01/24, Providing care to patients in a home setting
  • Work style: Reliability, Proficient, 10/01/22, Tendency to be reliable, dependable, and act with integrity at work
  • Medical receptionist skills, Proficient, 09/01/22, Managing physician schedules and maintaining accurate patient records
  • Cooking skills: Basic food preparation, Proficient, 10/01/22, Preparing food, using cooking equipment, and converting ingredient measurements
  • Supervisory skills: Motivating & assessing employees, Proficient, 04/01/24, Motivating others to achieve objectives and identifying improvements or corrective actions
  • Work motivation, Proficient, 10/01/22, Level of motivation and discipline applied toward work
  • Food safety, Proficient, 01/01/23, Knowledge of proper food and equipment handling safety measures
  • Protecting patient privacy, Proficient, 06/01/24, Understanding privacy rules and regulations associated with patient records
  • Food service: Customer situations, Proficient, 12/01/22, Identifying and addressing customer needs in a food service setting
  • Food service: Customer situations, Proficient, 06/01/23, Identifying and addressing customer needs in a food service setting
  • Customer focus & orientation, Proficient, 09/01/22, Responding to customer situations with sensitivity

License

License
  • Security Class D License # D 3426536 issued 06/18/2024-06/18/2026
  • Registered Pharmacy Technician - License : RPT95255 Expiration Date 12/31/2024 License Original Issue Date02/09/2021

Personal Information

Personal Information

Willing To Relocate: Anywhere

Availability
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Timeline

Chocolatier
Laderach USA
10.2023 - Current
Work From Home - College Board Educator (Temp)
Alorica
08.2023 - 11.2023
Crew Member
CAVA
08.2022 - 08.2023
Pharmacy Technician
CVS Health
02.2021 - 11.2021
Pharmacy Technician Externship
Walgreens
11.2020 - 01.2021
Shift Manager
Hungry Howie's Pizza
02.2018 - 12.2022
Auguste Escoffier School of Culinary Arts
Associate's degree from Baking and Pastry
Southern Technical College
Ultimate Medical Academy
ASSOCIATE OF SCIENCE degree from HEALTH SCIENCE
Kaitlyn Lynch