Kaitlyn Maize
Johnson City,TN
Summary
Detail-oriented management professional with a proven ability to lead teams and coordinate operations. Combines operational leadership with a commitment to fostering positive experiences for employees and customers. Recognized for dependability and proactive problem-solving, while maintaining organized and efficient day-to-day operations.
Overview
4
4
years of professional experience
Work History
Customer Operations Manager
Old Navy, Gap
Johnson City, Tennessee
11.2023 - Current
- Led team of 15+ employees, managing staffing needs, labor budgets, and daily operational priorities to support business objectives
- Oversaw daily store operations, delegating responsibilities to ensure adherence to company standards and service expectations
- Develop and maintain employee schedules to maximize coverage, productivity, and operational efficiency
- Managed administrative tasks, including reporting, record keeping, and data entry to facilitate effective communication with staff and leadership
- Deliver exceptional customer service while effectively resolving operational challenges in a fast-paced retail environment
Social Media Marketing Manager
The Venue Tuscaloosa
Tuscaloosa, Alabama
04.2022 - 09.2023
- Managed social media, community engagement, and analyzed content performance to enhance audience interaction.
- Created content calendars to maintain consistent posting and align brand messaging across platforms.
- Coordinated promotional events and initiatives to increase online traffic and foster user engagement.
- Oversaw marketing operations and brand management across six businesses.
- Designed monthly VIP email campaigns and maintained the website.
Education
Business Administration
University of Tennessee Chattanooga
Chattanooga, TNSkills
- Customer and Client Experience
- Office & Operations Management
- Operational Efficiency
- Calendar & Schedule Coordination
- Workflow & Process Coordination
- Team Leadership & Staff Development
- Microsoft Office & Google Workspace
- Time Management & Prioritization
- Problem Solving & Conflict Resolution
- Attention to Detail
- Communication & Relationship Management
- Strong Work Ethic and Reliability
Timeline
Customer Operations Manager
Old Navy, Gap
11.2023 - Current
Social Media Marketing Manager
The Venue Tuscaloosa
04.2022 - 09.2023
Business Administration
University of Tennessee Chattanooga