Kaitlyn Mannion

Expo

• Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
• Mastered knowledge of menu offerings, providing accurate information to servers as needed.
• Supported kitchen staff in maintaining cleanliness and organization throughout service hours.
• Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
• Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
• Served food at proper temperature to meet safety standards.
• Maintained a clean and organized expo station, improving efficiency in the kitchen.
• Communicated food orders to chefs to execute priorities and special requests.
• Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
• Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
• Assisted chefs with plating dishes, ensuring a visually appealing presentation for guests.
• Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
• Developed strong communication skills while liaising between front-of-house and back-of-house teams.
• Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
• Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
• Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.

Server Assistant

• Trained new Food Server Assistants, fostering a supportive team environment that contributed to overall restaurant success.
• Served as backup bartender or host/hostess when needed, demonstrating flexibility and adaptability within the team dynamic.
• Improved overall restaurant efficiency by consistently refilling condiments, replacing flatware, and tending to other tasks in a timely manner.
• Assisted with bussing tables and cleaning up spills.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Observed packing operations to verify conformance to specifications.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

• Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Maintained tidy and organized store to comply with cleanliness standards.
• Handled cash register operations accurately, balancing drawers at the end of each shift.
• Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
• Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
• Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
• Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.