Kaitlyn Marchinkoski
Beverly,MA
Summary
Driven with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Host
The Friendly Toast
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Store Manager
Pizza Hut
11.2019 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
McDonald's
02.2014 - 12.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Youth Counselor
YMCA Camp Counselor
06.2018 - 08.2022
- Organize/ plan activities for children
- Supervise groups of children
- Provide aid
Team Leader
Dunkin'
06.2016 - 08.2019
- Take and complete customer orders
- Bank runs
- Train employees
Education
Social Work
Salem State University
Salem, MA01.2028
Skills
- Cooking
- Food preparation
- Inventory control
- Food safety
- Schedule management
- Host/Hostess
- POS
- Busser
- Restaurant Experience
- Food Service
- Customer service
- Conflict management
- Basic math
- Communication skills
- Baking
- Time management
Timeline
Host
The Friendly Toast
01.2024 - Current
Store Manager
Pizza Hut
11.2019 - 01.2024
Youth Counselor
YMCA Camp Counselor
06.2018 - 08.2022
Team Leader
Dunkin'
06.2016 - 08.2019
Manager
McDonald's
02.2014 - 12.2023
Social Work
Salem State University
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