Kaitlyn Margeson
Recess Grove
Brooklyn,NY
1
Certification
Dynamic professional with extensive experience in managing woodworking operations and training programs. Known for strong organizational skills, effective communication, and the ability to multitask, contributing to improved resource allocation and safety compliance.
Work History
Woodshop Manager & Educator
- Maintained and cleaned new and antique hand tools including sharpening and restoring and setup preparing for daily use.
- Supervised and trained team members in proper teaching techniques.
- Created, implemented and taught hand tool only woodworking syllabus.
- Coordinated inventory management, tracking materials to minimize waste and improve resource allocation.
- Maintained a safe work environment by enforcing strict adherence to safety guidelines and procedures.
Regional Experiences Program Supervisor
- Managed regional equipment and fleet operations, ensuring compliance records, maintenance schedules, and documentation for three company vehicles while overseeing gear inventory and program readiness across seven storage locations in NY Tri-State region.
- Led the coordination and management of annual land agreements, permits and contracts with public and private land managers across the NY Tri-State and Northeast regions, supporting negotiations and ensuring year-round compliance with contractual obligations.
- Managed private program sales, driving a 22% increase in regional private program sales, outperforming national declining trends.
- Developed and standardized curriculum, training materials, and operating procedures across multiple outdoor activity programs to ensure consistent instruction, compliance with national standards, and adherence to land permit requirements across multiple venues.
- LED yearly multi-day guide safety certifications and training days to strengthen instructional quality, program operations and guide development.
- Managed the full operational lifecycle of NOLS Wilderness First Aid/Responder programming across the NY Tri-State and Northeast regions, overseeing 40+ annual programs across seven venue hosts while maintaining national budgets and program standards.
- Managed customer communications by responding to inquiries, coordinating logistics and program updates, and developing pre-trip communications to ensure a seamless participant experience.
- Coordinated community outreach initiatives fostering relationships that increased brand awareness and engagement.
REI Lead Guide
- Led and mentored a team of guides to enhance customer experience and operational efficiency within the Tri-State and Northeast Region.
- Professionally taught over 10 different outdoor activities for up to 12 participants per program thoughout the NY Tri-State region staying within national standards and safety protocols.
- Coordinated trip logistics, ensuring safety compliance and optimal resource allocation for outdoor activities.
- Fostered strong relationships with customers, providing expert advice on gear selection and trip planning throughout the Tri-State Region.
REI Experiences Tri-State Market Administrator
- Managed gear inventory levels to ensure optimal stock availability and reduce discrepancies within 7 storage units throughout the market.
- Resolved customer inquiries through effective communication, enhancing overall customer satisfaction.
- Analyzed guides post program documents and incident forms to update program standards and minimize safety concerns.
Sales Team Lead
- Led sales team to achieve quarterly targets through effective training and motivation strategies.
- Collaborated with cross-functional teams to streamline operations and improve customer service delivery.
Education
Bachelor of Arts - Communication Studies
Skills
Woodworking techniques
Task delegation
Teamwork and collaboration
Multitasking
Organizational skills
Effective communication
Certification
- Certified Adult CPR/AED, American Red Cross - Issued 2017 - Expired 2025
- Certified Wilderness/Remote Location First Aid, NOLS Wilderness Medicine - Issued 2017 - Expired 2026
- Certified Kayak Touring Instructor Level 2, American Canoe Association - Issued 2017 - Expired 2025
- Certified SUP Instructor Level 1, American Canoe Association - Issued 2017 - Expired 2020
Timeline
Woodshop Manager & Educator
Recess Grove
2025 - 2026Read More
Regional Experiences Program Supervisor
REI
2021 - 2025Read More
REI Lead Guide
REI
2017 - 2025Read More
REI Experiences Tri-State Market Administrator
REI
2018 - 2021Read More
Sales Team Lead
REI
2015 - 2018Read More
University of Rhode Island
Bachelor of Arts from Communication Studies
Read More