Kaitlyn Martin
San Diego,CA
Summary
Seasoned Lead Behavioral Health Technician with a proven track record at Mental Health Center San Diego, enhancing client engagement through evidence-based therapeutic techniques and crisis intervention. Expert in clinical documentation and mental health counseling, I've significantly improved continuity of care. My leadership has fostered professional development in teams, demonstrating exceptional active listening and decision-making skills.
Overview
8
8
years of professional experience
Work History
Lead Behavioral Health Technician
Mental Health Center San Diego
03.2023 - Current
- Coordinated care with external service providers, improving continuity of care for clients.
- Promoted a positive therapeutic environment by consistently modeling appropriate behaviors and interactions with clients.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Increased client engagement by utilizing evidence-based therapeutic techniques tailored to individual needs.
- Supervised and mentored junior Behavioral Health Technicians for professional development and skill improvement.
- Participated in ongoing training opportunities to stay current on best practices in behavioral health treatment methodologies.
- Evaluated client progress regularly, adjusting treatment approaches as needed to optimize outcomes.
- Enhanced patient care by developing and implementing individualized behavioral treatment plans.
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Conducted group therapy sessions to foster healthy communication and coping skills among clients.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
Day Manager
Soledad House Recovery
08.2022 - 03.2023
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily Type reports to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
General Manager
Jamba Juice
02.2017 - 02.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Introduced new methods, practices, and systems to reduce turnaround time.
House Manager
Soledad House Recovery
04.2016 - 02.2021
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Assisted residents with daily hygiene and living tasks.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
Dental Assistant
Mission Bay Dental
02.2021 - 04.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
Education
No Degree - Criminal Justice
Harford Community College
Bel Air, MDDental Assisting
Concorde Career College
San Diego, CA01.2021
High School Deploma -
C. Milton Wright High School
Bel Air, MD06.2009
Skills
- Individualized Service Planning
- Clinical Documentation
- Dual Diagnosis Treatment
- Mental health counseling
- Suicide Prevention
- De-Escalation Techniques
- Behavioral assessment
- Peer Support Supervision
- Co-occurring Disorders Treatment
- Residential Program Management
- Social Skills Development
- Behavior Intervention Plans
- Group Instruction
- Critical Thinking
- Active Listening
- Behavioral support
- Decision-Making
- HIPAA Requirements
- Vitals monitoring
- Medication Administration
- Care Coordination
- Employee Training
- Crisis Intervention
- Intake Assessment
- Progress Documentation
- Rapport Building
- Treatment Planning
- Group Therapy
- Inpatient Treatment
Timeline
Lead Behavioral Health Technician
Mental Health Center San Diego
03.2023 - Current
Day Manager
Soledad House Recovery
08.2022 - 03.2023
Dental Assistant
Mission Bay Dental
02.2021 - 04.2023
General Manager
Jamba Juice
02.2017 - 02.2022
House Manager
Soledad House Recovery
04.2016 - 02.2021
No Degree - Criminal Justice
Harford Community College
Dental Assisting
Concorde Career College
High School Deploma -
C. Milton Wright High School
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