Kaitlyn Mason
Gulf Shores
Summary
Dynamic hospitality professional with extensive experience at Taco Mama, excelling in customer service and cash handling. Proven ability to enhance guest experiences through effective upselling techniques and strict adherence to food safety standards. Recognized for strong work ethic and time management skills, consistently achieving operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Employee
Taco Mama
Daphne
03.2025 - Current
- Adhered to all health code regulations when handling food items or beverages.
- Scrubbed and polished counters to remove debris and food.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Worked with managers to report and resolve customer issues or concerns.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Brewed and served coffee and tea with preferred add-ins.
- Answered phone inquiries, taking reservations and providing information as needed.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Provided take-out services to customers who preferred to dine offsite.
- Directed patrons to restrooms and other amenities within facility.
- Conducted menu presentations and made recommendations based on guest preferences.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed payments on cash register and counted back bills and change to patrons.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Prepared drinks upon request according to recipes and standards set by management.
- Greeted customers and provided friendly customer service.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Took to-go phone orders from guests following outlined procedures.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Checked food quality regularly before serving it to customers.
- Enforced safety protocols within the restaurant environment at all times.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Adhered to state regulations regarding serving alcohol responsibly.
- Arranged bottles and glasses behind bar to make attractive displays.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Effectively multitasked within fast-paced environment.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Shift Manager
Taco Mama
Huntsville
06.2019 - 02.2025
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Implemented cost-control measures to maintain budgetary guidelines.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Taught staff upselling techniques to meet revenue targets.
- Enforced safety standards throughout the store including proper use of equipment.
- Analyzed sales data to identify trends and areas for improvement.
- Helped employees accomplish tasks during peak periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted in resolving escalated customer service issues in a timely manner.
- Observed and monitored utilization of equipment.
- Reviewed financial statements to meet targets during shift.
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured compliance with food safety regulations and quality standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Shift Leader
SUBWAY®Restaurants
Athens
02.2016 - 05.2019
- Monitored inventory levels and ordered supplies as needed.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored and maintained equipment to ensure operational efficiency.
- Adhered to all health code regulations while preparing food items for customers.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
Education
High School Diploma -
East Limestone High School
Athens, Alabama05-2016
Skills
- Food safety
- Customer service
- Cash handling
- POS systems
- Inventory management
- Beverage preparation
- Time management
- Upselling techniques
- Work ethic
Certification
- Serv Safe
- ABC Responsible Vendor Certified
Timeline
Front of House Employee
Taco Mama
03.2025 - Current
Shift Manager
Taco Mama
06.2019 - 02.2025
Shift Leader
SUBWAY®Restaurants
02.2016 - 05.2019
High School Diploma -
East Limestone High School
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