Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kaitlyn May

Stony Creek

Summary

Dynamic and dedicated professional with a strong background in customer service and hospitality. Proven ability to excel in high-pressure environments while maintaining cleanliness and efficiency. Recognized for strong multitasking skills and adept at handling complaints, ensuring a positive experience for all guests.

Skilled in Microsoft Word, Excel and Power Point to provide structure in completing business documents.

Overview

11
11
years of professional experience

Work History

Waitress

Scrappys Diner
09.2020 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Handled month end credit card statements and provided owner with monthly income balances for tax purposes.

House Cleaner

A Plus Cleaning
08.2015 - 09.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.

Administrative Assistant

Coldwell Banker Prime Properties
07.2013 - 09.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Have experience in Microsoft word, excel and power point.

Education

High School Diploma -

Warrensburg Central
Warrensburg, NY
06-2020

No Degree - Business, Liberal Arts

SUNY Adirondack
Queensbury, NY
06-2014

Skills

  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Decision-making
  • Cleanliness
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Service prioritization
  • Enhancing office efficiency with Microsoft Office

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Full Professional

Timeline

Waitress

Scrappys Diner
09.2020 - 08.2024

House Cleaner

A Plus Cleaning
08.2015 - 09.2020

Administrative Assistant

Coldwell Banker Prime Properties
07.2013 - 09.2015

High School Diploma -

Warrensburg Central

No Degree - Business, Liberal Arts

SUNY Adirondack

Similar Profiles

CREATE PROFILE
Kaitlyn May