Kaitlyn McAlister

Front of House Employee

Chic-Fil-A

Baytown, TX

03.2022 - 09.2022

Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
Communicated orders to kitchen staff in an accurate and timely fashion.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Handled customer queries and complaints, ensuring satisfactory resolution.
Processed payments on cash register and counted back bills and change to patrons.
Enforced safety protocols within the restaurant environment at all times.
Brewed and served coffee and tea with preferred add-ins.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Worked with managers to report and resolve customer issues or concerns.
Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Maintained safe food handling practices to prevent germ spread.
Adhered to all health code regulations when handling food items or beverages.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Resolved customer complaints in a professional and courteous manner.
Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
Provided take-out services to customers who preferred to dine offsite.
Prepared drinks upon request according to recipes and standards set by management.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Performed opening and closing duties such as counting money, organizing supplies.
Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Informed customers of daily specials, menu items, and restaurant policies.
Ensured compliance with health and safety regulations within the front-of-house area.
Implemented strategies to improve service efficiency and guest satisfaction.
Replenished supplies and organized food preparation stations to maximize productivity.
Assembled and served meals according to specific guest requirements.
Assisted guests with special needs or accommodations, ensuring an inclusive environment.
Processed payments using cash registers or POS systems accurately and efficiently.
Scrubbed and polished counters to remove debris and food.
Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
Facilitated smooth communication between kitchen staff and front-of-house team.
Resolved any customer complaints or issues promptly with professionalism.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Took to-go phone orders from guests following outlined procedures.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Greeted customers and provided friendly customer service.
Delivered guest orders to correct tables or take-out counter.
Filled soft drink cups and poured hot coffee and tea for patrons.
Followed national, state and local safety, health and sanitation guidelines to protect guests.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Explained menu items, took orders and delivered food courses according to instruction.
Bussed tables between courses, loading and unloading trays to expedite service.
Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
Conducted menu presentations and made recommendations based on guest preferences.
Managed large groups in a timely manner while ensuring satisfaction of all guests.
Assisted in setting up for events and special occasions, ensuring a seamless experience.
Cross-trained in other areas such as bussing tables or bartending if needed.
Greeted guests upon arrival, providing a warm and welcoming atmosphere.
Upheld company standards and values, representing the brand positively.
Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Directed patrons to restrooms and other amenities within facility.
Greeted and talked pleasantly with customers to promote positive image for business.

Summary

Overview

Work History

Front of House Employee

Education

High School Diploma -

Skills

Affiliations

Certification

Languages

Skills

References

Timeline

Front of House Employee

High School Diploma -

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